One star is generous.
They kept my car for a month only to change a mirror and the transmission. At pick up, I realized the left mirror was broken (brand new part they changed). They touch the mirror and it fell on the floorneed to order the part and keep the car. They are so bad I can’t even believe how a garage can be that bad. Service guy is nice but the technicians are useless
I am currently bringing my I3 for the first time for maintenance and I am very pleased with the service. My advisor Jose Alamo was on point. Made this whole process very comfortable. Highly recommend.
From the moment I called Roger Monday morning to inquire about a vehicle to 4 hours later when I drove out with an amazing BMW X3, the entire staff with whom I dealt with were amazing. Roger was helpful and willing to work with me on finding the perfect vehicle. Everything went effortlessly and he even took the time to get to know me as a person and just not another customer. The finance piece with Ignacio was quick and painless and again it was a person on person experience instead of the usual experience at a dealership where it is numbers being thrown at you.The environment of the dealership from the moment of entrance is something special. The quality of vehicles from BMW to Bentley. Braman BMW takes the time to treat each client with respect and they 100% earn my 5 star rating. I recommend Braman BMW to anyone looking for a great and unique experience in car buying. You will not regret it.
When you have a busy schedule, bringing your car in for service can be stressful.
Thanks to Armando, the experience was efficient and seamless from start to finish!
Armando took care of all my concerns, had a loaner ready for me, and had my car back to me the next day!
Professional, trustworthy, responsible and courteous, you can definitely tell that Armando is 100% committed and passionate about his work.
Thank you very much for your service!
Dr. H
Jessika Rivera, my service consultant, was simply amazing. She was unsuspectingly nice, as often times you deal with not so nice representatives. Although my service took longer than expected, she provided me with a rental for the duration of the service period and text me on a weekly basis to provide me with an update.
The only minor suggestion I would make is to improve your car rental area customer service. The ladies who work the counter never seem to be in good spirits. The 3 or 4 times I've been, it's always the same somber mood. It's very robotic and they do not really make this experience feel hospitable.
Cesar Sanchez was a top notch salesperson, even though I did not end up buying from him, or Braman BMW. Warm, courteous, and willing to bend over backwards to help me get the price that I wanted. I recommend Mr. Sanchez to anybody in the market for a BMW. He will not disappoint.
My advisor Jessica was phenomenal. She took time to listen to my concerns. Addressed then in a professional manner. Called at 8:30 to get first appointment available. Got 9 am appointment same day. Now that is service. Given a loner, which i did not want to give back!!!!
Car was ready as promised and was in a show room condition.
Braman gets a 5 plus
Poor signage outside. Although professional in appearance in the service department, felt like dealing with a hustler/ attorney. The customer was was clearly not the 1st priority for the service advisor. Clean good looking facility. General staff did not look happy to be there. Perhaps another visit and meeting another service advisor may change my experience.
Our experience at Braman BMW exceeded our expectations. Our salesman Elie Bitar was extremely professional and knowledgeable. He patiently assisted us with our new lease and enabled a seamless and efficient transaction.
The showroom at Braman is beautiful, the inventory is amazing and we love our new X-3!
We highly recommend Braman BMW and look forward to doing business in the future.
Thank you Elie and the wonderful staff at Braman BMW!
Our sales rep Juan was wonderful but the financial department is orribile. The man in charge for the finance never show up for introduce himself, he gave as a different interest percentage that was advertising from North America BMW and for the trade in value he gave us 7,000 $ less than Kelly blue book. We got the car because my wife wants but my intention was to walk away from the deal. Again Juan was superb.
My sales associate Juana was excellent and ensured I could get the best deal possible on both my trade in and purchase. The finance specialist Manny was great and made the process quick, efficient and painless. My family has purchased 4 BMW's from this dealership within the past year due to their great sales and finance staff.
Bought my new 2017 BMW 320I from Jon the sales professional trade in my 2006 BMW 325i he was great very patient with me I had a lot of questions but he took his time to tell me about everything. Mauricio the finance manager did all my paperwork and also he was very nice and kind and he kept it very simple. I am very please with the facilities I am very please with my new 320I and I'll always do my business at Brandon BMW of Miami thank you so much guys