My salesman Biff and the Finance Manager Peter were both excellent and made the process of trading my lease and buying a new car very easy and painless. Excellent customer service by all those involved!!
Randell is a very good worker. He helped me out a lot I would definitely recommend him to anybody. Only thing is that place has not so great communication. That needs to be fixed everybody needs to be on the same page at all times. I’m glad the first time I walked in there the other guy had a bad attitude which made the receptionist call Randell to come help. He’s blessed.
Car buying has never been better. Sales process was quick and easy, and you won't find better pricing than the largest Honda dealer in the East coast! Wait time is reasonable considering the amount of traffic it receives. The personnel are straight forward, no games and very informative; they laid out all my options. Picking up the car was the most exciting part, they really know how to make an event out of this joyous occasion. HIGHLY RECOMMENDED.
If I could give minus stars, I would. This place is a nightmare. Hold onto your sanity and stay far far away. I don't like to leave negative reviews for anyone unless it's deserved. I wish I had read the reviews before I walked in the door. So much of my awful experience was exactly what others expressed. By now, you'd think they would've invested some energy to try to improve themselves and fix the things people repeatedly have issues with. I bought a car elsewhere from a wonderful dealer. They are out there.
The worst customer service ever. Calls unanswered. Took over a month to receive proper sales slip info. In fact we were given sales paper work for two different people so much for confidentiality.
Daughter had bought a Chevy Traverse along with a service contract to transport her compleyely disabled daughter but had to trade in due to multiple mechanical problems
Has now been over two months trying to get information for the low pay out on prior vehicles service contract calls and emails completely ignored.
If I could give negative stars this dealership would rate a five
One of the worst experiences with a dealership. In order to ensure that no finance contract is signed without any money down, I have decided to leave 1000 dollar deposit. I was told it will be refunded.
Every time I called about the refund, they kept saying it was processed and sent. Only to find out 3 weeks later, that it was never processed and they tried to scam me saying they only owe me 100 dollars. After a week, i was told deposit was used towards state reg fees and sales tax. Sneaky dealership, wouldn't recommend.
I went in to look at the new civic and wanted to find out what my traide-in worth. They took my keys sat my wife and I down and off they went for an hour without setting our expectation. The sales guys went off and helped his other customers (with my keys gone). Having waited for an hour I just wanted my keys back leave the place. The managed gave a very rude comment. "If you are ready to talk numbers what are you doing here?" . I was just wowed by this kind of service. I politely asked for my keys and left this place.
I waited a full two weeks before posting a review because I wanted to wait and see if anyone from the dealership, after emailing several times would get back to me to talk to me about my experience. Not a word. My initial review went way over the character limit due to just how bad the experience was. Decent sales person, horrendous customer service, dishonest financing process, and no one listens to your financial limitations. In addition to spending almost 8 hours there trying to get a used car, I had to pay money out of my pocket four times to get Lyft rides because this process dragged on and on. I stated clearly how much I wanted to spend a month and said that I had financing in hand and not to run my credit. They ran my credit, increased my monthly payment at signing by $50 a month and for good measure inspected my vehicle when I told him not to and lo and behold, it got rejected. Had to pay to get it reinspected out of my own pocket because I just didn't want to go back to the dealership again. There was A lot more that went wrong that there isn't space here for. Avoid this place at all costs! There are 50 places on Rte 1 to buy a car where you couldn't be treated worse. If you have perfect credit and thousands of dollars in hand they would probably treat you better, but if that was the case you probably wouldn't need to buy a car from these people anyway. If there was a negative star rating it would get one for me. Horrendous..
I love how the salesperson acted like he was doing us a favor by getting the car taken off the list of cars going to an auction then after giving my offer- signing an agreement on estimated costs - find out that they are waiting on the title. Okay- that happens- totally fine. DAYS pass no word so we reach out to them oh and the deposit made was refunded to my account nervous Another person purchased the car, we made a call - many calls and days later- I spend 2 back to back days st the dealership. My final straw saying that you are going to drop the car off at my work if it's ready by the end of the day I take a lyft to work- 2 hours later it's ready- no car at my work. Your only as good as your word. Next time I'll go where they care about the people they are selling to and do what they say they are going to. Avoid at all costs-
Best car dealership I've been to and actually made a purchase straightaway. The sales personnel was knowledgeable about the cars I looked at and the team there was able to secure a great financing deal for me that l couldn't walk away without a purchase. The environment is very welcoming and lively. At Boch Honda, whenever you hear the sound of the bell and a loud cheer, a car has been sold! You the buyer gets to ring the bell and everyone there gets to congratulate you! If you like to snack while servicing your car there're vending machines available.They also have a play area and rest room for kids.
The sales gentleman was very pleasant to work with. I appreciate Rafael to the fullest. So much that I have friends that I'm referring to him. Hopefully all Boch employees are as pleasant. Thank you very much Boch Honda!!!
Last week I purchased a 2017 Honda CRV and it was the first time I really had a positive car buying experience. Everyone was very friendly. Clinton was my salesperson and although fairly new to his job did very well and steered the process. I also found Ted, the Accessories Manager very friendly and there was no sales push from anyone. Part of the reason my experience was smooth is because I was prepared - I knew what I wanted, what a reasonable price would be, what my trade-in was worth, and what interest rate I should be able to get, and Boch delivered. My car is beautiful and I'm going to enjoy it for years to come!
Our experience started out okay, but then ended very badly. If you decide to go to this dealership watch out for secret charges. We were straight forward and told them we wanted to know everything up front. We were first not okay with the 429 paper work, but I know that may be standard. Locking lug nuts, they said it was policy to add them those were $96. The weirdest part was they were going to charge us double for sales tax which means they have some hidden "handling fee", what's the paper work fee for then??!!! . To top all this off we were there for nearly 5 hours!!! The salesman left us sitting at his desk to go and help another customer. When all said and done they were going to charge us almost $2000 in hidden fees on a "no haggle price" vehicle. Advice to all.. take a calculator with you and do the math on all charges. I'm sure we missed a few.
Great experience at Boch Honda! My boyfriend and I purchased a Honda Accord here a few months ago and we are so happy we chose this dealership. We had the pleasure of working with Anthony M. He was not like your typical car salesman and showed a real interest in not only getting us the best deal but making sure the car was the right fit for both of us. I randomly mentioned to Anthony that I always forget to get my oil changed and was shocked when he personally reached out to me to remind me! AWESOME customer service and attention to detail you can't get elsewhere. I highly recommend this dealership!