About
Location :
Added by Jopie, at 27 September 2016
Opening Hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 10:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday 8:30 AM – 12:00 PM
- Sunday Closed
Gallery
Add missing information
9 Reviews
-
05 November 2017
I have never paid so many darn fees in my life. I will be closing my account on Monday. Only reason I opened an account here was because my fiancé had always banked with them. I have kept it because it was easy for me and him to transfer money to each other when we needed to. But now the fees have out weighed anything good about having an account there. Four years ago when I opened the account before it changed to blue ox I had 24 hours to put money in if there was an overdraft. Now I get charged $30 even if it’s overdrafted by one cent. It’s ridiculous!!!!
response / report this review -
10 August 2017
Fees that are worse then the banks in town and the WORST customer service I have ever expierienced at a Credit Union. Its almost like they are made to work there and they cant leave, IF YOU HATE YOUR JOB SO MUCH THEN LEAVE!!!
response / report this review -
08 June 2017
The gap between an over-draft check and the email notification of three days is too long. If the fee is applied instantly, the email notification should also be sent out immediately. This would forestall $30.00 fees being charged for even small over drafts of $7.00 and if several automatic check payments are made the fees can add up at an alarming rate.
response / report this review -
20 May 2017
I love blue ox! Their staff are wonderful. However they updated their phone system, and it SUCKS! I am from coldwater I will dial the number for coldwater and I can possibly get someone in Albion or hillsdale. I don't like dealing with them, people at my bank know me. I prefer dealing with the coldwater people and since it is my money that should be an option. More often then not when I call no one answers. Other then that they are wonderful
response / report this review -
27 April 2017
My credit Union merged with Blue Ox recently and I've had all bad experiences. I had been with my credit union before for the last 15 years. They were helpful and friendly and I kept them around because I loved working with them. This place is completely different. I left a contact me email for them. The next day I left a voicemail to call me back and still no response. I have to keep calling them. Then you get some unhelpful person on the phone. You'd think that a new customer would treated better. Especially when all of the change happened without them having a choice. Instead They wouldn't reverse an overdraft fee (something I was unaware had switched with the new account- they could have just pulled from the savings account like the other place did) Sigh. Nope, I would have to fill out more paperwork and still get a fee each time. After all this place has put me through this last month with fees, and added paperwork and re doing everything and then the password failing multiple times on their website it's not worth it. I will be switching to a different bank in the near future.
response / report this review -
24 February 2017
If you're looking for a good local credit union, Blue Ox is pretty darn good. Been a member since I was a kid and they're a great community resource. My only gripe is that its shared branch network is pretty small so if you need to cash checks outside southwest Michigan (say for instance if you're a student at MSU/CMU/UM), you're out of luck. This could be easily solved by improving the mobile app, but I'm still a fan.
response / report this review -
03 January 2017
Starting the process of closing all of my accounts tomorrow. Was out of the country and could not withdraw funds. While friendly, the help on the phone never got me anywhere. After nearly $200 of international calls, I finally had to use my credit card to get an advance. It was tough to get anyone on the phone and I was left on hold many times. I am so frustrated with my experience!
response / report this review -
19 December 2016
I like banking here the people are so nice they help you as fast as they can but don't go through the drive thru it takes 4 time longer than what it takes going inside.
response / report this review -
04 October 2016
I hate calling this cu you can hardly ever reach a live person. You get put into people voicemail box which you never receive a call back. Today I have been calling since 9:30 am and the phone will not ring on my end it dead. I had my husband call and my sister because I thought it was my phone but it's notthe stupid line isn't working. There is no customer service 800 line to call after hours like a bank. I will definitely be convincing my mother to move her account to Huntington National bankYou can get after hour help the website is customer friendly where you can figure things out yourself and if you want to send a check from you account to pay a bill it's not a MISSION IMPOSSIBLE! I hate this CU.
You get one star because I guess you're open. Who knows?response / report this review
