Bloomington-Normal Marriott Hotel & Conference Center

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• Anynomous

  12 December 2017

  Food was great as always! This hotel has great facilities and friendly staff

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• Anynomous

  29 November 2017

  Great hotel. They even gave extras this trip like a free bottle of champagne and chocolate covered strawberries! How sweet was that! It's expensive to stay here but I think it's worth it!

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• Anynomous

  27 October 2017

  Room and location were great. Service was nice and rooms were very clean. Beautiful lobby. Only complaint was TV was missing some popular channels and I had to leave for a bar to watch a playoff sports game. I was surprised they didn't have it at the bar either.

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• Anynomous

  03 October 2017

  Following over 10 hours of travel, I arrived at this hotel at 2:30 am expecting my late arrival reservation to be ready and available. I waited at the front desk for almost 1.5 hours for the attendant to return from break. On-site security had no ability to contact the only on-site Marriott staff?! No other hotel staff could be tracked by Marriott corporate customer service. I have now spent over a week and countless hours on the phone, and Marriott has still not generated a fair response. Being an issue revolving around an approx. $125 discrepancy, it blows my mind that Marriott did not just fully comp the room. Instead the organization has now invested more than that through management salaries dancing around accountability for the issue, effectively lost my future business, and are also going to have this review floating around out there. Too many large corporations in America have lost sight of simple approaches to excellent customer service.... it really does come at a small cost Marriott.
  
  10/02/17 @ 5:07pm - No Jen, the issue is still pending. That is correct however; I have been in contact with numerous staff and mgt personnel, to no avail. The offer was to comp ONLY the first night (which should be a given) as for all practical purposes I did not have my head on a pillow that evening. However, even that has still not happened......

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• Anynomous

  02 October 2017

  Hotel is great. Would be 5 stars but no free wi fi. Must be the 19th Century.

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• Anynomous

  28 July 2017

  Very nice hotel. Friendly and accomidating staff. Problem was they had issues with their air conditioners so the rooms were hot. Better than the 98 degrees outside but would have liked it much cooler in our room.

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• Anynomous

  21 July 2017

  The lobby was very clean and inviting. The employees were all very friendly and helpful. I did ask for a room without an adjoining room and they said they could accommodate. I got to my room which was very clean and big, but with an adjoining room. The conference room was big and clean. Very pleasant experience overall.

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• Anynomous

  01 July 2017

  I stayed here while on a business trip. The room was very nice and clean. To my surprise, there was a microwave and a mini fridge in the room. This hotel has all of the amenities of a hotel in Vegas. The hotel staff was super accommodating. I felt comfortable enough to fall asleep easily which is very rare for me when sleeping away from home. There are plenty places to eat nearby that is in walking distance and each place I ate the food was really good. I highly recommend this hotel if you have to stay in the area.

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• Anynomous

  02 May 2017

  Great location in downtown Normal, clean rooms, nice staff. Only issue was loud neighbors that were allowed to be very rowdy throughout the night until 3 am.

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• Anynomous

  26 April 2017

  My girlfriend and I got food at Jesses Grille in the lobby of the hotel. Service was great and food was good! The fries were bomb. Overall good experience.

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• Anynomous

  23 April 2017

  Although I did not stay there for the night, the hotel was in Immaculate condition. The ballroom where the event was held was absolutely beautiful. The staff was friendly and helpful.

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• Anynomous

  15 March 2017

  The hotel has a very beautifully constructed grand lounge. As expected, the staff is very kind and professional, holding the Marriott standard high! The rooms accommodate us very comfortably. The hotel is located in a very well groomed and historic uptown Normal. This is a very peaceful place to stay the night and I do love when I get to stay here!

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• Anynomous

  14 March 2017

  This Marriott hotel location is new and really great, still affordable, but be careful when you make your reservation and set your expectations accordingly. If not too busy they are okay, but last weekend the staff left the impression they couldn't perform well with large venues.
  
  We stayed for three days, but the hotel was so busy that they didn't have time to fix our room, even after specifically requesting it a few times. They only came to pick up the garbage and provide new towels. Also, the hotel had hard time supplying drinking water after the city had done some work on the supply pipes.
  
  The local diner, Jesse's Grill, wasn't ready to accommodate the large number of people. There was 20-30 minutes wait time and not enough staff to handle order as most of the time half of the diner was closed.
  
  I've been here multiple time and always left happy, but this time I was really disappointed.

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