Black Buick GMC

Location :

809 Salisbury Rd, Statesville, NC 28677, USA
Added by Jopie, at 17 November 2016

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• James Miller

  13 October 2017

  Good place to buyers a car

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• Yuk2113

  02 October 2017

  I'm technician work for a competing dealer. Checking out how they do things and also if it would be some place I'd like to work. Clean waiting room and everyone was super friendly. Shop from what I could see looked clean and up to date. It was nice out so they had the bay doors open. Went in for the standard LOF (lube oil filter)and Tire Rotation on my 2002 Buick Lesabre. From the time I arrived to completion was about 45min. Good over all experience.
  Got home and went over my multi-point inspection. They recommended a cooling system flush (hope it was based of mileage) I had just replace my radiator and resealed my lower and upper intake manifolds on my 3.8 and completely flush the system a year ago. Also gave me a half life on my air filter which is about right. But they missed the cabin filter which is filthy and easy to get to because it is located under the cowl. My brake fluid is nasty but no recommendation there either. Transmission fluid is at level and I did not expect any recommendations there since the car has 217,000 miles on it.
  Overall I would say it was a good experience. Things that if Black Buick GMC is reading this they can do to improve. Get that multipoint done in the the first 15-20 minutes complete with recommendations. Give the customer an opportunity to be up sold while they are there if the parts or services are available. Maybe reasons why they recommended a service (like my coolant) inspect the cabin filter those 2 things is why you didn't get 5⭐️ review from me. Just because it's high mileage doesn't mean customers don't do services!

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• Theresa Conway

  04 August 2017

  The service department was wonderful to work with. Thanks so much Mike!

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• Eduardo Chavez

  07 June 2017

  If could give zero stars I would. I went on there trying to get rid of a car that I still owe some money on it and I also went in there with not so good credit but I had my brother to co-signing for me. I went in there three times and everyone seemed to have no idea of what they were doing. I get it my bad credit was a definitely a factor in the deal but every time they would just come out and say "sorry we can't do anything" and not give any explanation as why it couldn't get done. The finance manager was rude and just arrogant as hell! So I took my car went into another dealership and BOOM! Got an approval with the truck I wanted. With good payment and interest and much better customer service ! Hope these guys can fix their attitudes and definitely learn their job! Will not be going back to this place ever again !!!!

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• Russell Allen

  25 March 2017

  Service advisor was friendly. The work was done in a timely manner and was fixed right the first time.

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• Carolyn Pope

  02 March 2017

  Knowledgeable staff, easy to work with. I thought I got a fair deal considering trade in value and incentives."|"

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• Jack Agliata

  17 December 2016

  Not the dealer/service people they once were. Years ago they had friendly staff that were there for years that you could rely on to only suggest NEEDED repairs. Now it is the "normal" up-selling BS you get from most dealers. Plus I had to drive back 20 miles when the tire pressure sensor was not properly reset for one wheel after a tire rotation!

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• Edward Mendoza

  24 November 2016

  I have had the pleasure of bringing my vehicles to Black Pontiac for over 10 years. They have serviced my Envoy, Toyota Avalon and Buick Enclave. The customer service as well as the vehicular service has always been top notch. I am confident in the accuracy of the diagnostics, as well as the qualify of repair work. I will continue to use Black Service department for my vehicular needs.

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