About
Location :
Added by Jopie, at 08 October 2016
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 9:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
Gallery
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12 Reviews
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05 December 2017
I liked that they did not just preform things that needed to be done and came up to me and told me what needed to be replaced at why (transmission fluid, filters) and went over cost with me. They didn’t didn’t just rush in and do my oil change and send me out of the door. It was nice that they applied coupons they had for services without me having to tell them that I had one in my email, the small things do really count. The service people were very friendly when they talked with me and I appreciated that when I would just walk around the sales rooms that did not run up and try to sell me another car. I have previously went to a Honda dealer that was closer to me house and never received the quality of service that I received here. This will be where I go from now on.
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12 November 2017
This dealership is the typical dealership, screws you over. They tell you one price, give you that in writing and then when you come back it is a higher price and blame the workers saying "they gave you the wrong price." They do not honor the price you have in writing. Don't waste your time or money.
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10 October 2017
I was in a hurry and needed my car serviced quickly. Kathy was able to have the job competed ahead of schedule. Excellent job!
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14 September 2017
Bought my Honda here. Came in for an oil change and tire rotation. The staff is so professional. I feel like my family is servicing my car. They explain everything, give me advice about when I need service in the future. And they wash my car!!
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30 August 2017
Had a recall on my car and they were very friendly and helpful. Nicely set up inside. In and out in no time at all. Considering buying a new car from them now after the experience I had.
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20 August 2017
Great customer service. Never felt pressured to buy something we didn't want. Saul took the time to help my wife and I with multiple test drives. He was very personable and it never felt like we were working with someone who was just trying to "make the sale". Great experience and got a nice vehicle at a great price.
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22 June 2017
Buyer beware for used car purchases. We were excited to buy our first Honda as a family (Honda Odyssey). Ended up purchasing a used Odyssey with 115,000 miles which was purchased by the original owners from Bill Kay Honda and serviced there. The purchase price was fair according to Kelley Blue Book but not a great deal.
We assumed (poor choice on our part) that since it came from the dealer and was serviced there for the life of the vehicle they had done all required maintenance before selling it. Being new to Honda, we were unaware of the costly 105,000 mile maintenance required (~$1,400). After bringing the van for an oil change, the service tech let me know they have no record of the timing belt service being completed.
After discussing it and asking why it was not performed before selling I was directed to one of the salesman in the used car department. Was told he would discuss it with the service manager and see what they could do. After getting ahold of the sales tech the next day, I was told the sales department did not consider this important and would not do anything to address the situation. The service tech offered to give me a 15% discount (the most he was able to do on his own).
On the plus side, I am glad the service tech pointed out the service was not completed as it is now quite overdue. However, I am very unhappy with Bill Kay Honda and their standard policy on used vehicles. I was told by the salesman that Bill Kay Honda does not perform required maintenance before selling their used vehicles, only oil changes and cleaning.
Don't make the same mistake I did with this dealer! They have seen the last of my business.response / report this review -
15 April 2017
Samantha Breymeyer was the reason why I came back to this dealership. We had already test driven at the Honda in Joliet, but Sam really knew about the vehicles we were researching. She was very well educated about each vehicle and she went above and beyond what any other sales representative had done in our current experience shopping (Honda of Joliet, David Bruce Toyota, Hertz Rental Sales, etc).
It was refreshing to be sold a vehicle by someone who legitimately seemed to care about our needs and concerns throughout the entire sale process.
For example, I am a teacher, and Sam called at times that did not interrupt my work day. She is also the only sales representative that I have spoken to throughout this process who called me herself. The rest of the dealerships had their sales managers, people who I had never met or spoken to, calling me.
Sam did an exceptional job taking care of us. I have already referred her name to a family member and a couple of friends who I know will be in the market to buy in the future.response / report this review -
16 March 2017
Arael S. was very responsive from the moment I contacted your dealership online. He went the extra mile and took the time to answer my questions over the phone. He also quickly delivered a very reasonable price quote to me via email so I knew exactly what to expect when I arrived for a test drive. This personal, no nonsense service is why I drove all the way from Valparaiso, IN to buy from Bill Kay. I have several other Honda dealers much closer to me to choose from, but its the customer service and fair price that made the difference! Thanks!
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15 March 2017
My father and I went to purchase a car here. We have bought one in the past and had to return for the excellent customer service! Saul & Tony were great and couldn't be any more helpful! Thanks again!
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27 January 2017
I bought a 2007 BMW from here, when I got the car it was 3 quarts short in oil, I called the salesman and I explained the situation and he told me he was going to get in touch with his supervisor, still waiting for that call. Two weeks later the water pump and thermostat went out, two weeks later the alternator went and oil covered gaskets had to be replaced! All together I've had to put well over 2700 dollars into this car in one month! PEOPLE beware when buying a car from here!! I would give them a 0 stars but that isn't an option!
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15 October 2016
Bill Kay Honda offers friendly service. The service department is outstanding. They assure that all your service needs are met. They tell you exactly what is wrong with your car and nothing more. It is hard these days to find a mechanic or service garage that you can trust. Bill Kay is just that place. The car salesmen are friendly and not pushy. They make you feel comfortable. Overall Bill Kay treats you like family.
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