About
Location :
Added by Jopie, at 27 March 2016
Opening Hours
- Monday 10:00 AM – 7:00 PM
- Tuesday 10:00 AM – 7:00 PM
- Wednesday 10:00 AM – 7:00 PM
- Thursday 10:00 AM – 7:00 PM
- Friday 10:00 AM – 6:00 PM
- Saturday 10:00 AM – 6:00 PM
- Sunday 11:00 AM – 4:00 PM
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10 Reviews
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17 December 2017
My son and his friends have all gotten their bikes from here. My son has an Eastern brand and his friends have gotten Eastern and Stolen brands. The bikes that they have purchased are top quality and the prices were fair. As a matter of fact, I have seen the exact same models at different places priced higher. The best thing about purchasing a bike from Bike Masters though is the lifetime tune up free service that they offer for customers that have bought their bike from them. You just can't beat that. My son and his friends have brought in their bike back here multiple times and they have honored that without question. I highly recommend Bike Masters and refer people here all the time.
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26 September 2017
Went to Bikes Direct in Queen Creek to get a bike near the close of Day for my 4 year olds birthday. Friendly guy there that helped us out, even though he didn't have the bike we wanted in stock he called Bike Masters who did have it in stock. It was an older model we were purchasing and we were told that there was a discount on it, heard him confirm the discount with Bike Masters. Because of the discount we took the upsale on upgrading the tubes. Raced over to bike masters and they had the bike as promised and were finishing up replacing the tubes. My son was excited. Wasn't until I got in the car and looked at the receipt that I realized they had charged us full price and that I had misunderstood the upsale was per tube. Thinking it was an oversight I went back in to see if they would correct the mistake on not giving us the discount for the older model. All I got was a sorry that's not on sale here. Had it not been my sons birthday and close of day I would have just returned it. Instead I left with a sour taste in my mouth that I overpaid for an older model and felt like I had been taken advantage of because we weren't given the price that was discussed between shops over the phone. Unfortunate as I would have been otherwise happy with the service.
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26 August 2017
In full honesty, I used to work here, and I was fired (with no warning, and in a way that would have been illegal in other states). Heartless owner, inexperienced staff. The owner used to tell me to scratch old bikes that were on sale (because they were 3+ years old) so that we could mislead the customer about why they were on sale. He would also buy used bikes and sell them as new. I used to manage this location and was fired for taking off early on a slow day when my Asst manager was also there (who opened and closed on my off days). This is the worst job, and the worst boss I've ever had.
Serioisly, there are so many great shops in the area, don't waste your money. You probably know more about your bike than the employees seriously.response / report this review -
26 August 2017
Worst bike shop I've ever had the misfortune to go into. Run by lazy, inexperienced mechanics. Obviously, the owner is cheap. You would be better off fixing your own bike as the techs here literally have no idea what they are doing, and most of them are teenagers. Seriuously, save yourself the heartache and wasted money, and bring your bike literally anywhere else.
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20 August 2017
Bought 3 tires from this company. Asked for price with tire sealant and they quoted $16 a tire for some Goo stuff. Asked for a cheaper tire with 2 oz of stans and a price. As they are filling the tires and placing them on the counter I get the new total which is higher than the other tires. $5 charge for stans for 2 oz is rediculous. A tire shop up the road at power and southern will do the same tires with stans for 10 bucks. Feeling obligated since the tires were filled I bought them. Might want to quote someone a price before actually adding anything to them. Customer service wasn't the best either. Won't make any future purchases with this company. Could have sold me an expensive in bike in the near future but now lost my business over inner tubes. In my opinion go somewhere else. Send me my $52.78 back and maybe you'll regain my business.
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10 April 2017
These folks did a really nice job fixing my tire. I was ignorant on the subject and they did not charge me a thing. They performed this work with a smile . A great company and people. Let's go see them more and be healthier.
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07 April 2017
Great store helpful staff carry Giant and a few specialized bikes and some entry level bmx
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27 January 2017
I'm livid with the quality of service I've received from Bikemasters. The employees were nice, friendly, and helpful. But I've spent $250+ on my bike there, and I haven't been impressed by the actual performance of my bike.
I've gotten inner tubes from them, good price, fit well, nothing wrong with them. 5/5 for the tubes, they had the tubes that Walmart didn't.
I bought my bike at Walmart for $120, a cheap 700c Roadmaster bike, and it road amazing the first month or two. Then problems came.
I could hardly ride the bike towards the East (slightly uphill) at roughly 8 miles per hour without breathing hard, before I would hit 12 with a little difficulty. I check my tires pressure all the time, oil up the chains, everything. So I bought the $80 tune up or sport service tune up, the cheapest option they had. I got my bike back, looked clean and new.
Still horridly difficult to ride, then I noticed my back tire rubbed on the frame and the brakes. My entire wheel was dented, so I ended up buying a new wheel. Then I bought a new bike cassette (the part that holds the chain in the rear wheel). Which I was satisfied with the cassette, another 5/5 decision.
But my new wheel was a quick-release valve (which the new wheel was the rear one), a rear quick-release valve and my front wheel was the regular/standard, with two nuts that hold the wheel in place.
Bear with me I'm not too great with bikes but I'm trying to learn.
As I got the wheel from the employee (great timing only took half an hour for all of it, 4/5 service timing) the young guy about my age (21 or so) returned my bike to me, and as I was walking it out, the bike would slow down every turn because the brakes were STILL rubbing. So I turned back around and asked him to fix it real quick. It took five to eight minutes at least for him to properly fix the brakes, which they didn't rub and that was good.
I finally rode it after the tune up, new cassette, new wheel and everything. It rode great, was going fine and I got about five minutes of riding in when I stood up to pedal and suddenly my tire fell out of alignment and I came to a complete stop.
The quick-release wheel wasn't tightened properly apparently, so when too much weight came onto it (me standing up and pedaling) it gave out and the wheel jerked to the right and hit the frame. I was about five minutes from home, no big deal, but I was fairly angry. I had to fix it myself or try to, but now the tire isn't aligned right and the brakes were rubbing again.
I managed to tighten the quick release quite a bit to the point where I road for months without it falling out, the brakes rubbed still but I dealt with it, making my rides much tougher than necessary.
And then two days ago the quick release gave out again, and I have no idea how to fix it.
End of story: My bike is in fact a cheap Walmart bike so I expected problems, but I wasn't properly cared for at Bikemaster's. I've had at least 5-6 times where I've been stranded 20 minutes away from home because something popped out of place on my bike, 80% of the time it was due to poor service from Bikemasters.
I have to borrow another car in order to transport the bike there so it's a hassle to continuously go back and forth with two different cars.
I plan on going back one final time to have them PROPERLY fix the quick release issue, I'll change the two-star rating I gave them if they can fix it for free. Their customer service is great and I really don't like to be "that" customer that complains and whatnot but I've had enough with bike issues.response / report this review -
04 August 2016
Greta bike place I had never known about! Guy who works there is very knowledgeable, and some of their bike parts are comparable in price to even Amazon. Wide selection of parts + bikes as well, probably the best bike store I've been to!
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03 April 2016
We went here looking for some bikes a while ago, the store was clean and the guy behind the desk was semi-friendly, however the bikes were quite expensive for what we were looking for so we went elsewhere. However, this seems like a good location for higher end type bikes.
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