Axxon Services, Inc.

Location :

352 Spencer Ln, San Antonio, TX 78201, USA
Added by Jopie, at 15 January 2022

Add email
Add business description
Add Social Media
Add Products and Services

• Anonymous

  01 November 2022

  I’d say zero stars if I could. Poor communication, took five months to do a clean and change a compressor on two units, only to get charged similar to just buying new units. 10/10 wouldn’t recommend doing any business with them.

  response / report this review
• Anonymous

  05 May 2022

  First and foremost is the customer service. Above average. This is a lost art. From the phone operator, secretary, service representative to the owner, everyone was engaged in providing positive and professional service. Everyone operated as if they are all accountable to the customer.
  As the owner of a mobile food kitchen, I required work that was not considered a standard procedure in addition to being on the road. Time was of the essence. After the evaluation, the service representative returned and stayed until the job was completed. Experience and “ out- of- the- box” willingness resulted in a very satisfactory result. He was invested in his job and for me to be able operate my business as quickly and safely as possible. A follow up phone call the next day was much appreciated and unexpected. In my opinion this is a direct result of positive and supportive owners who care about their employees and their customers.

  response / report this review
• Anonymous

  04 March 2022

  We have had a relationship with Axxon services for nearly one year. I have always found them quick to respond and easy to deal with. Great leadership & always willing to compromise! I would not deal with anyone else in terms of restaurant kitchen equipment and or maintenance.

  response / report this review
• Anonymous

  04 March 2022

  Love the team at Axxon. They're responsible for keeping some of our favorite restaurants and food trucks moving! If you need help with walk-in cooler, fryer, or any other commercial kitchen equipment - don't hesitate to give the team a call. They can help you quickly to repair or replace any of your commercial appliances.
  I highly recommend Axxon to anyone who owns or operates a restaurant, bar or food truck here in San Antonio. Save their number. You want to know who to call before an emergency happens! Thanks again guys!

  response / report this review
• Anonymous

  22 January 2022

  I was going to give this company a negative review due to my most recent experience however after receiving a call from one of the owners my experience and review have changed.
  
  We have used Axxon several times for our restaurants and while not cheap they have always been reliable and have done a reasonable job at or about the same cost as the competition. On this particular visit we had issues that we were not satisfied with and had worked almost a month to get resolved. During this time I spoke with and employee by the name of Candace who was always pleasant to deal with though seemed to have her hands tied on what help she could provide. During my call with her today she gave me the final answer from her boss which was not the resolution I was looking for. I expressed my concern with the resolution and advised Candace to share my concern with her boss. Candace politely thanked me and said she would share my comments, which with most companies means that is the end of the conversation.
  
  To my surprise, Candace did indeed discuss the matter with one of the company owners who called me back immediately. Genevie, the owner was very professional and listened to my concern. She took the time to find a solution and showed that she truly cares about customer service.

  response / report this review