Avalanche Bay Indoor Waterpark

Location :

1 Boyne Mountain Rd, Boyne Falls, MI 49713, USA
Added by Jopie, at 24 March 2017

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• Anynomous

  18 December 2017

  Ridiculous. Check in is 5pm, waterpark closes at 9pm. Following morning we learn we must purchase a new wristband for waterpark entry. Resort has poor customer service, were out of maps for the hotel, no continental breakfast, broken elevators....save your time and money. Stay elsewhere.

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• Anynomous

  02 November 2017

  Looking forward to trying the park. A thunderstorm was in the area and we wanted to make sure the pool was grounded. Took 45 minutes to determine it was. This should be in the Q&A section next to life guards.

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• Anynomous

  30 October 2017

  Very nice rooms and the water park is so much fun! Stayed the weekend and it was a blast.

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• Anynomous

  29 October 2017

  A real nice indoor water park. Great for all ages.

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• Anynomous

  06 October 2017

  This is is so dope you should go.
  
  PS I've haven't went yet
  
  I'll make a vid on my main Channel Minecraft maham and more !!!!!!
  
  Please sub time and preston. I'm a Preston fan so dab on em hateras

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• Anynomous

  27 September 2017

  The best indoor water park ever. We were there from open to close. We loved it!!!!!!!

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• Anynomous

  24 June 2017

  It is a nice indoor water park with 4 nice slides and a a lazy river. It has two pools, one of which is for younger kids. Lot of life guards on duty. The staff is very friendly. The adults can get a chaperone pass for $10 if they don't want to go in water.

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• Anynomous

  15 June 2017

  ***customer service review only***
  Trying to get a straight answer out of reservations and the reservation manager is like talking to wall. They may "have been there for 5yrs" but its because it took them that long to answer a simple question... how do I buy a stay as a gift for someone...
  Short awnser a gift card from boyne country sports...
  They had to put me on hold and ask a million questions twice with a spin to sell some outrageous package....
  Don't call in the evening only call during the day.

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• Anynomous

  07 April 2017

  Positive:
  Water park is clean,pretty cool water rides, life guards are watching really good, pizza and wings good, arcade was fun, outside heated pool and large hot tubes, we stayed in cabins and it was awesome, staff super nice, grocery store about 6 miles in town. Over all super nice and fun for half the price of other parks.
  Negative:
  Water park is a little small, lazy river is a little to small for my liking, surfing water ride was down all three days, two hot tubes indoors had too much chemical in it.
  
  Listen, if you and the family have never been...It's a must. I well be coming back.

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• Anynomous

  01 April 2017

  Positive: Staff incredible, gracious, helpful regardless of being understaffed at Kiosk, one person there most of day but still smiling; Most lifeguards engaged with guests; Ability to buy passes online, receiving family deal; Day passes offered; Local getaway experience; Family changing rooms/bathrooms; Children had fantastic time, all smiles; Variety of water activities; guests were pleasant and it was busy; Close to Boyne City for better variety of meal options; All kids agreed it was more fun than Great Wolf Lodge in TC and cannot wait to return!
  
  Negative: Bathrooms unkept; "Snack Shack" offerings unhealthy and expensive; Discovered questionable item at bottom of little kids pool; It was cold, kids spent a lot of time in hot tub and they shook & shivered trying to enjoy other attractions so we spent less time on other rides; Building had peeling paint, lack of upkeep, maintanece issues; A concern with water parks in general when patronizing is environmental and health impact of business, chlorine use, there has to be a better way to be more sustainable and less toxic?

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• Anynomous

  31 March 2017

  The water park was fun for the kids but I was very disappointed with the lack of customer service. Our 11 year old uses a wheelchair and we were glad to hear they had lifts for the pool. No one offered to help and at one point a life guard watched as my husband carried and handed her over the edge of the pool to me, another watched as he had to lift her out (right next to the chair lift) Another parent showed more care and concern than they did. The hot tub that had the chair lift was roped off so we only had a small area in one pool for her to use.
  
  Snack bar took over an hour to make a cheese burger and cheese sticks and they were cold when we got them. Spent over $40 for a cold lunch that took almost an hour.
  
  I wanted to give them only 1 star but the kids did have fun and they didn't notice the lack of customer service, building in need of maintenance, or the struggle we had with the lack of handicap accomodiations.

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