the worst service ever, very good to sell the cars but the service dept is the worst and if you call to complaint no one really care.
taking my business to service and to buy to Ed Morse
Horrible place to buy a car. They put one price and discounts on the autonation website and another price on the autonation dealer website. Of course the auto nation dealer will sell you the car for there price and not the autonation price and act like they did not know the autonation website gives you another price. THE WORST PART IS THEN FINALLY AFTER ARGUING WITH THEM THEY MIGHT GIVE YOU THE AUTONATION WEBSITE PRICE BUT THEN THEY WILL CHARGE YOU $ 1,860 DOLLARS EXTRA BECAUSE THEY SAY THE BANK IS CHARGING THEM THAT AS A BANK FEE AND THEY HAVE TO PASS IT ON TO YOU. THEN WHAT THEY DO IS THEY RAISE THE AUTONATION PRICE AND DON'T REFLECT IT AS A BANK FEE AND GIVE YOU THE "BANK FEE EXCUSE" BUT WON'T PUT THAT IN WRITING, PROBABLY BECAUSE IT IS ILLEGAL.
AutoNation Chrysler, Dodge in Pembroke Pines SERVICE is the worst!!!!! FURIOUS. Took my car in with an 8am appointment of everything that was needed to be done on my new Pacifica. Told them i had to have the car by 5:30, told I would get a call by 12:30 with what they found. No call. I call and am told it will be another hour. I call 2 hours later to find out my car has not been touched. SO it is 3pm and don't know if my car will be touched and have a 5:30 appt to be at. This is the worst ever.
By reading the other reviews posted here I assume it makes to difference to autonation what kind of reputation the business has. I will go ahead and my 2 cents in as well. Purchased a 2012 ram with 67k as a autonation reconditioned vehicle. Less than a week after purchase I took the truck into a shop that I use to go ahead and have the oil changed over to full synthetic because I heard I light tapping that sound like a lifter is lose, come to find out the oil in the truck looked to have not been changed in a looonngg while. Tapping sound has gotten louder over the 2 weeks. I decided to take in in for a look. Received a rental car from autonation in North Richland hill's. Received a call from my service advisor stating this was normal for a 4.7 to sound this way. Was also told my injectors are a little louder than normal but didn't warrant repair. .. since no repairs were made on the vehicle autonation will not cover the rental car, although it took 5 days to get my truck in for a technician (use that term loosely ) to listen to it.. I will be taking to a different mechanic and paying the 200 deductible to file it on the warranty. Had 2 sales lined for autonation for over 30k. I will be informing them to do business elsewhere.
I am writing this letter because I extremely disappointed with the treatment and effectiveness of the service department from Mercedes Benz of Fort Lauderdale. Apart from the fact that my car has had more issues that I care to mention (just to say it is a 2015 with 30,000 miles and the transmission is already having to be replaced), this dealer’s service department has had my car since August 30th, 2017 today is September 28, 2017 and I still do not have my car back and have no idea of when it will be ready. I have called the Mercedes Benz of Fort Lauderdale service department in several occasions during the last month and I am always told that the car would the ready the following week. I was told for sure it was going to be ready today and once again now it is supposed to be one more week. The dealer never calls back to let me what I can expect. I have spoken to the service manager with the promise of a call back and still nothing. There should be a better communication with costumers. I never expected this from this company. They definitely lost a client.
My car has been in your St Pete location for almost 2 weeks. The last time I go to Autonation! PS And It's still not fixed !
Coral Gables is awful!
The worst experience ever.
The worst dealership I have worked with in 15 years!!!
I would rather deal with A weirdo on Craigslist than try to work with Auto Nations service staff. Of course they have made that choice, because the service department and general manager apparently don't know how to answer a phone or return a call. It makes me sick that I cannot get ahold of someone or get a return call when I have been trying for 4 (four) months!!!! THEY SHOULD NOT BE IN BUSINESS.
The sales person I dealt with did his job, however. The sales director and appraiser were belittleing, arrogant, misleading.
A high and mighty attitude, not willing to work with me as a potential buyer, disapproving expressions on thier faces and all around poor customer service.
I've been a loyal ford customer for over ten years and never have I left a dealer so upset.
I wouldn't recommend these dealers to anyone.
This is a horrible place to have any dealings with.. I purchased a vehicle and have not been able to get my title In my name is have called the office that the vehicle was purchased at and even went as far as calling the corporate office. Which I do not believe the building even exists just simply because I have left several messages and I hear from no one even asked if the janitor could call me back and yet I've gotten NOTHING!! I have been dealing with this for a month or longer. THIS PLACE IS A JOKE!! once they have your money they don't give a crap but as it stands if I get in an accident it's all on autonation cause the vehicle is still in their name damn shame!!
Very slow to send documentation to the DMV so I can apply for licence plates for my vehicle. Complained (27 Feb 2017) via email and the General Manager (Jeremian CAREY) appears to be too busy to reply, as he is dealing with "Month End Issues". Contacted customer services today, lets see if they can help. 6 Contacts to Customer to the Online Chat facility later, still no response from anyone at Auto Nation - Date today is 14 March 2017
I have bought 4 cars and counting from AutoNation and can't imagine buying from any other retailer. They have over 100,000 cars across the nation to fit any of my family's needs. Great prices and an easy financing process. I would recommend them to any of my friends or family to buy a car or truck.