About
Location :
Added by Jopie, at 07 June 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 9:00 PM
- Saturday 9:00 AM – 9:00 PM
- Sunday 10:00 AM – 8:00 PM
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14 Reviews
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30 November 2017
Recently brought my 2015 Mustang in for service after a long cross-country drive from Detroit. Frankie was most helpful with everything from reminding me what was covered under my Ford Maintenance Plan to walking me through the diagnostic reports after my service was complete and making recommendations for what to consider for future service based on what the technicians fixed that day. My only complaint is that Frankie said the car would be washed before I arrived and it clearly had not been washed - not a huge deal to lose a free wash, but it would be appreciated if it had been followed through after being offered and documented on the work sheet.
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30 November 2017
Very good experience. I met with Cody Nunez who listened and worked with my needs. He and I then closed the buyout with Angela.
These people really made me feel comfortable and didn't push me around like Galpin tried to do.response / report this review -
06 November 2017
Good experience in dealing with Autonation Ford in Valencia, CA. Kudos to Tyler T. for making this a pleasant experience. SUV I bought was good value and in lake New condition for this certified vehicle. My mechanic gave it good marks in his assessment.
Did not get enough for trade in, but over all this was one of the best vehicle purchases I have experienced in over 40 years.response / report this review -
12 October 2017
The best auto buying experience of my life. The fleet manager, Bill Henderson was a pleasure to work with and couldn't have been more helpful. The entire process was very straightforward and transparent. When it's time to buy another vehicle, I hope to work with Bill and Amin next time I am in the market to purchase a Ford product.
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27 September 2017
I was provided an appointment convenient to me. The staff (Mike) was prompt, friendly and helpful. The waiting area was comfortable and provided Starbucks coffee while I waited. I highly recommend Valencia Ford for alkyl your Ford needs.
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09 September 2017
From the quick initial replies to my emails and phone calls wanting more information and pictures, to the first viewing and test drive, subsequent repairs to vehicle without additional charge, and very cooperative and friendly staff I have to say I am highly pleased with this dealership. They seem to genuinely sell quality used vehicles at a fair price.
They answered all my questions in a timely and helpful manner. They even offered me a 3 year powertrain warranty for a 14 year old truck which I think is a great security. Thank you George, Steven, and Angela. All of you were pleasant to deal with and great help. Thank you to the Service Department for all of their repairs.
The manager who spoke to me was also very reassuring in letting me know I could get my down payment back if I was not happy and get out of the contract. I had the truck checked out by a certified diesel mechanic after leaving the lot today and he said it was a solid investment with no major problems. Overall great experience and 5 stars, I would recommend this place to anyone looking for honest people and quality vehicles at reasonable prices. Thanks!response / report this review -
06 September 2017
We were treated very well, from the time I emailed them inquiring about the car I was interested in. George got right back to me. When we went to buy the car, we knew it might not be ready for us to take that day. But George offered to bring it to us, when it was ready. We live 2 hours away, so we really appreciated that service. It was a very good experience and we now have a beautiful 2016 explorer.
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06 September 2017
Thanks to autonation I had six hard inquiries to my credit report in just two weeks, as they shopped my auto loan, which they evidently sold to Bank of America. all without notifying me or giving me any options at time of sale. Fortunately I will be able to payoff the loan two months after I purchased,which is why I didn't aggressively pursue financing options. I would not purchase another car from them due to the dishonest way in which the financing of the auto was done. By the way I have very good credit and should have qualified for a much lower interest rate than the one I was given.
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20 July 2017
Great dealership. The buying experience was zero pressure. I did all of the credit checks and trade-in appraisal online before I came in. George was my salesman and he was top notch (highly recommended). After owning the new car for a few days, I noticed some imperfections that most likely came from the dealership or during transport. I brought the car in and they are going to take care of it with no questions asked. Superb customer service. I would recommend this Ford dealership to anyone looking for a new car.
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13 July 2017
All,
This is a brief, yet sincere note of thanks for the professionalism you all displayed in helping us secure my wife's new car.
I know I mentioned that it's extremely difficult for us to get in and do a transaction like this with our schedules so packed and you all made it seamless and painless. Even enjoyable.
Luis I appreciate you taking me on the initial test drives and being understanding and respectful of my time. You're going to do well if you just stick with it.
Steve: thanks for kicking over the needed details upon request and sorry we didn't meet face to face. Cheers.
Kevin, what can I say but a sincerely gracious 'thanks' across the board for how utterly amenable and professional you were in allowing us, on very short notice, to get my wife into both vehicles for a test drive on Sunday. Not to mention coming in on your day off and obliging my kids while we were with Ty. Olivia, Zoe and Quinn are now big 'Kevin' fans.
Ty, every finance manager needs your wit, personality and professionalism. My wife and I had a really great experience with you. Thanks for that.
Boiling down the ocean; we were a Galpin family for years, but no more. When the Flex lease comes up I'll be back in.
Any and all business is sometimes thankless and it's important for us that you all know how much we appreciate your efforts on our behalf. The experience has won us over.
Warm Regards and Happy Fourth of Julyresponse / report this review -
08 July 2017
Mike in service made my experience as pleasant as he could. My car was in service for two weeks but he kept me up to date the entire time. He was even able to get me a rental when they had to keep my car longer than originally planned.
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06 July 2017
I felt like I had a whole team working to get me the car I was looking for.The whole process went smoothly, I took my time making up my mind, emailing questions, deciding between buying or leasing. I finally went with leasing and once I made up my mind everything went smoothly and quickly. The only hiccup was I went in on a Saturday to finalize everything under the impression I would be leaving in my new car just to find out that they had to bring it in from another location so I had to wait until Sunday to actually see and drive my car.
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26 June 2017
No native speaker - sorry for any unfortunate syntax in advance! :)
I agree with Brendan Jones review. Since I bought a new Focus ST in 2013 the service department /process changed - who knows why. Last two service visits were a joke.
Best example / funny discussion:
It's about time to change dealership for service (as I already did) if they seriously want to tell you, that the reason for your "my A/C performance changed and it's not blowing as ice cold anymore" statement is quote
"Found A/C System set to Celsius - setting were at 25C which is 75 DEG Fahrenheit- ambient temp reading has kept the A/C off, switched to Fahrenheit and set to 50 DEG and the A/C is blowing cold"
Ok. Take a deep breath.however- congratulation to that great conversion. I didn't leave my car on that that cooler morning in March 2017 in LOW setting. So my next question was (and now it's getting funny) quote
"So you tell me that MAX A/C in Celsius is different to MAX A/C in Fahrenheit?"
and they still want to sell you a story that the A/C is doing fine. Unfortunately, after several approaches to get someone on the phone to give me an update on my car's status they just started working on my car on the afternoon after I've contacted the service manager by email (by the way - he never replied) So as a customer you could feel that something is going wrong.
Long story short - went to another independent dealership . They did a A/C service. And guess what- now it's blowing out ICE cold as before- even in Celsius setting!! LOL Had to share this one. Won't go there again.response / report this review -
14 June 2017
Super great people, Cody, The sales manager(Beg?) and TY. Outstanding service, delish popcorn. My only small complaint would be the wait time. Just took a little longer than we expected or were prepared for. We received an amazing deal!
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