Name: Galpin Mazda
Address: 15430 Roscoe Blvd, Van Nuys, CA 91406, USA, US
Telephone: +1 818-742-3800

Galpin Mazda is a car dealer, located at 15430 Roscoe Blvd, Van Nuys, CA 91406, USA. They can be contacted via phone at +1 818-742-3800, visit their website galpinmazda.com for more detailed information.

Location :

15430 Roscoe Blvd, Van Nuys, CA 91406, USA

Contacts :

Added by Jopie, at 23 April 2017

Monday 8:30 AM – 9:30 PM
Tuesday 8:30 AM – 9:30 PM
Wednesday 8:30 AM – 9:30 PM
Thursday 8:30 AM – 9:30 PM
Friday 8:30 AM – 9:30 PM
Saturday 8:00 AM – 9:00 PM
Sunday 9:00 AM – 8:00 PM

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Erik Zamora

18 December 2017

Can't beat Galpin. Good service. Good prices.
Kyle Kushman

16 December 2017

I just bought my Son a new car. Of coarse I came to Galpin, as I have for the last 5 years. We drove off in a SWEET Mazda 6i Touring at a GREAT PRICE. THANKS AGAIN!!!
Fernando Hernandez

26 November 2017

Car service is bad, expensive, and careless. I was there to buy 2 tires. The technician never clean the rims before install. Afther 15 miles I was. Out side of road and 2 flats tires for leak.
Goras Gasum

11 October 2017

Doreen has made my car purchase a very great experience. I will definitely be returning to Galpin for any of my car purchases. Go here and you will be in good hands. MAZDA GANG
Generation Idol

26 September 2017

Steve Rogers at Galpin Motors is a Rock Star! This is my second purchase from Steve and Galpin! When its time I will be back. Simply put, this was the best car buying experience of my life! Easy to do business with and worth my drive from over an hour away! Thanks Steve! Thank you Galpin Motors!
Craig Knight - Happy Customer 😊
Vincent Carrillo

08 September 2017

My bank has not received the Title yet and is now warning me they'll raised the interest. The DMV hasnt received anything either which means I wont receive my tags and plates. I call and left messages with four different people, politely, and have not heard anything back. Great costumer service when they're taking your money. Don't count on them serving you afterwards.
Edgar Becerra

07 September 2017

THEIR SERVICE SHOULD BE THE STANDARD FOR DEALERSHIPS!!

TL;DR: From the moment I messaged them online, their service was OUTSTANDING. Even though the situation I was in kept getting more difficult, they kept working with me and got me a better deal than I had asked for in the beginning. Get an idea of what you want online and ask for Claudia Campos; her service is A1!! Went Above and beyond!(and managers Johnny Balyan/Will Baxter) Trust me when I say that their goal is to help you get the car YOU want!

I had been in the market for a two months after a hit and run that totaled my car. I had been to 2-3 dealerships a week including other Mazda dealerships. I went as far as getting quotes with them as I was set on getting a Mazda3 or a Honda Civic, unfortunately their prices were too high. Fast forward to labor day weekend and I went for one last round around the East LA area. All dealerships wanted me to commit to running my credit without disclosing any initial information because they wouldn't be accurate numbers and pretty much didn't want to talk numbers to me unless I ran my credit. At this point I had already chosen a used car as a fallback online. That Sunday night at around 10p.m. I saw an ad for Mazda and decided to message Galpin and and another mazda dealership for information on after taxes prices, down payments, and interest rates. Within minutes Claudia Campos replied to me with all the information I had asked for while the other dealership told me a representative would reah out to me asap.
Labor day came around and I went to go purchase the used car I was going to fallback on but that turned out to be way higher interest, monthly payments and down payment than I had thought. I call Claudia to see if she can get me the advertised deal by running my credit over the phone so I wouldn't have to make the hour and a half drive to the dealership. She ran it and promised me the advertised deal based on my information over the phone. I head over to the dealership and test drive the car but at that point we were pretty hungry so I told her I was going to take my mom to eat and then come back to talk numbers. Claudia bought our lunch at a nearby restaurant, no limit! While there I had 2nd thoughts because of my insurance rate so I went back and asked her for the VIN so I could check how much I would have to pay. She gladly did it and I went to check the insurance quote the next day. That turned out to be too high and I had just received a notice on pay cuts at work so I let her know I wouldn't be able to take the car. Claudia then proceed to see what she could do, explained the situation to her Managers Will Baxter and Johnny Balyan and they were able to drop my monthly payments and Claudia also gets a insurance quote for me at a MUCH lower rate. At this point I was sold and decided to take the car but I had no ride to the dealership (an hour and a half away). Claudia offered to come to me!! I had a friend take me, and did the paperwork in less than 30minutes with Claudia for a BETTER than what I had initially started with, FAIR price (On KBB), and for the exact vehicle I had wanted! (Their selection is AMAZING. You want a Mazda, they have it)
Claudia then went with me to the insurance agency (30min away) she had gotten the quote from and made sure I got that price!

I'm sure you're thinking oh well she was just trying to get a sale and it was just a one time thing. I'd probably agree with you if I didn't see these things as well:

-Friendly employees that did want to help you out without pouncing on you
-Offered us water every time we went in (Went twice) and every person that we saw walk in
-I saw another sales rep buy his clients Starbucks even though they were just asking to look around
-Free Massages on that Sunday
-Entertainment room for kids and adults
-Direct information to anyone who asked

Even if you're not in the market for a Mazda, come in to see what the standard should be! Make the trip and ask for Claudia Campos you won't regret it!
Jack Daniels

28 July 2017

I called several times to try to talk to a service adviser On September 27, 2017 around 4:30 pm. The receptionist put me on hold for a very long time. After about 15 minutes I gave up, nobody responded. Called again around 5:15 pm. Same thing, No response. I asked to speak to the general manager. Of course he didn't peak up either.
In my opinion if the service department can't pick up the phone to answer a question before the service, I sure as hell will not take my Mazda to them to repair it. I will never get an answer about the status of my car.
Can someone recommend another Mazda service department?
Umut Ege

29 June 2017

I got a maintenance contract with galpin mazda, and reported moving and asked for cancellation, which has been cancelled on June 2nd, however i am still waiting for a refund, and not even getting an update,,,terrible experience,,,they are good while selling,,,
Stu Rosen

03 June 2017

Fantastic! I bought my Mazda G6 in one day!!!! The sales guy was super knowledgeable, incredibly patient. (I'm a Seniorand not high school!) LOL I never felt rushed. I was not pressured which was a relief. All my life I've hated buying a car (leasing this time). I was always unsure of the sincerity of the salesperson. This guy made me feel relaxed and therefore made purchasing the car much easier. Oh, his name, I think, was Steve Rodgers. If you ever, ever buy another automobile (which you will), go to Galpin and ask for Steve Rodgers, you will no doubt have the same sensational experience I did. AND, if you're a senior or approaching it, this guy will make it easy to drive away with a car that suits you!
The Lockheed Boy

03 June 2017

So far so good,except the car was washed the outside, but when the customer open the car door, see the edges were not wipe clean
Krisna Menier

04 May 2017

I refrained from saying anything negative about this dealership but at this point their incompetence has gone to far! I initially spoke with Chris about a Mazda 6, and while they did give a great price quote that was the only good thing we got. Once we got there we had them look at our trade in. Our trade in was worth a minimum of 6k (yes I have verified, I worked at a dealership at the time so I knew what the trade in value was) they gave us a quote of 4K.. I was appalled that they thought we would be so stupid as to accept that offer. After finally coming to an agreement we went to finance where they increased our payment, then tried to claim the system had a glitch. Come on now, at least come up with a better excuse. Finally after getting paperwork done we went over the car. When asking about XM Chris came up with the explanation that we will get a letter to begin our trial (this was not the case, we were a month in when we called and they had already begun the trial. Galpin did extend this for us though). We then went back and forth with them trying to fix paperwork they messed up for well over a month which in turn postponed them from paying off our trade in, therefore we had to pay another payment. As well as a payment on our new vehicle. Finally our trade paperwork went through but we have still yet to get information to pay on the new vehicle. I called them tonight and let them know my frustration and urgency to get this fixed and it was brushed off as though it wasn't important enough. I am sick and tired or these imbeciles and my next step will be getting back in touch with the lawyer we first consulted on our trade paperwork. This is not a way to do business or treat your customers.
Chris Jacqui Mynk

30 April 2017

Matt Hagen was our sales person at Valencia Galpin and was truly EXCELLENT. We went to the dealership this morning intending to turn in our CX5 lease. Matt was very helpful and was so great that we ended up leasing another CX5! His customer service was amazing, he was truly kind and a true professional! We will be back!