About
Location :
Added by Jopie, at 11 August 2016
Opening Hours
- Monday 7:30 AM – 5:30 PM
- Tuesday 7:30 AM – 5:30 PM
- Wednesday 7:30 AM – 5:30 PM
- Thursday 7:30 AM – 5:30 PM
- Friday 7:30 AM – 5:30 PM
- Saturday 8:00 AM – 4:00 PM
- Sunday Closed
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14 Reviews
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20 December 2017
LAZY POS SHOP . I NEEDED A INLINE GAS FILTER A 15 MINUTE JOB THE MECHANIC THAT DOES SMALL WORK WAS OUT I ASKED THE MANAGER IF HE COULD DO IT HE SAID NOOOOOOOOOO IM TO BUSY HE WAS SITTING ON HIS LAZY @$$ READING A NEWSPAPER AND ANSWERING PHONES !! THIS IS A POS CR@P OUTFIT . I TOOK MY CAR TO CROWELLS IN OSSIPEE IT WAS DONE IN 1/2 HOUR .. CROWELLS EVEN DROVE TO NAPA TO GET THE FILTER FASTER !!!
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08 December 2017
I swore that I wouldn't return after the last rip-off, but I had a free oil change coming to me, so I went. While there I was told I needed an inspection by tomorrow. I said go ahead. After a 2 hour diagnosis, I was told it would cost another $600, and an additional $200 minimum in labor costs to fix the problem. I told them to get my truck down off the rack. After paying $226. I left there without even a temporary sticker. I went to another establishment, and had to be rediagnosed, and for that and a $5.00 hose the total repair cost $75.00. It is now a month later, and the truck is fine. By the way, I never got the free oil change, it kind of makes you wonder why the long time service personal have found employment elsewhere. Maybe their consciences bothered them.
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28 November 2017
I recently bought a 2015 Buick Lacrosse from Autocare Plus. I was pleasantly surprised by their candor and professionalism in helping me through the buying process. I worked with Rachel who was fantastic. She helped me navigate through the process of buying. She was quick and very responsive and made the process very easy. She and others at autocare plus accommodated my timings very well. It was important as I was buying the car from NH while I am a resident of MA. They even had the car transported to the location closest to me so that I can have a look and take it for a spin. The buying process was very smooth and quick with Rachel. Great people to work with. I got a great deal on the car. Overall, a great experience. Very nice people to work with. Would definitely recommend.
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29 October 2017
Auto care service mechanics, Tim and Tim are the best. I brought my car in late Saturday afternoon and was desperate to see if there was something they could do. They were getting ready to close up, but assured me they would help correct my cars problem. The service was great, but their friendly courtesy and sacrifice in staying late will not be forgotten. I highly recommend the Auto Care service department, and be sure to ask for Tim. You won't regret it.
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26 September 2017
If I could give zero stars I would.
About a month ago I took a 1978 Doge into them and asked them to do the state inspection on it and give me a quote to fix anything that needed to be done in order to get the inspection sticker. The service advisor there gave me a call to tell me there was a lot to be done with the vehicle and would like to speak to me in person, he seemed to have my best interests in mind..
After reviewing the quote and the work to be done I asked the representative how long the work would take. Since I was looking to have the vehicle as soon as possible and expressed this explicitly. The advisor responded that they could get all the parts the following day if I could pay upfront for the parts, once they had the parts it would only take a few days for the work to be done, working Friday and Saturday, he expected the vehicle to be ready on Tuesday morning and would keep me updated as to the progress.
On Tuesday I had not heard from them, so called for an update. They told me that the vehicle was not ready, as some of the parts they ordered were incorrect. When asking for an update on time the advisor told me that he would speak to the technician and call me back in an hour. I never received a call. Chasing them up again I was told that he had not received an update and thus had not called, he said he would have to check with the team in the morning and get back to me.
The morning came and I did not hear anything, thus I called them up again and got a similar story , that he'd check with the technicians and give me an update. Again I did not hear back from him. This continued for three weeks, each time I called I was given a similar excuse about the parts they ordered being incorrect and having to order them again but that they should be there in the next couple hours and they would call me and give me an update. Finally I gave up on phone and started going to speak to them in person, still I got strung along.
Eventually I said enough and told them that the car had to be ready by the close of play and I would not accept anything else. They managed to get the car "done" and handed it over to me. Though still without a sticker as they said it had some rust spots that needed to be done before they could pass it. This despite the advisor telling me that they could get someone in to do this work when I originally spoke to them. Since it was late Friday on labor day weekend, I was unable to do anything but called a body shop and to arrange having the work done. The quote was to get he vehicle inspection ready, which it is far from. They charged me over $300 to replace the horn and in the process of replacing it seem to have broken the indicators. They were meant to have done alignment and replace and repair the suspension, including new shocks, which was in the quote and I have been charged for but they have not done the work correctly, making an excuse that the conversion on the vehicle makes it sit too low, this being a blatant lie as the original conversion on these vehicles adjusted for this.
Having driven the vehicle to the auto body shop and discussed the rust which they are currently repairing, I can tell the work was not completed up to standard. To top it off the Auto Care advisor called me this morning to tell me an additional item needed to pass inspection, the rear bumper on the vehicle, which I explicitly discussed with him when I first took the vehicle in.
Update: Since posting this review Auto Care plus has worked with me to resolve the issues at hand and refunded me the cost of the bumper and some of their labour costs. I worked with their team in Portland on some issues and was very satisfied with the treatment I received there.response / report this review -
22 September 2017
Have been coming here since I moved to the area several years ago. Professional and courteous service every time.
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29 August 2017
Had a great time, good people, fast and no high pressure sales, I like that in a place. I highly recommend using them, Jim was great, Jason and Troy are so funny.
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17 August 2017
Great place, the staff was very professional and they explained the needed repairs and my bill very clearly. They also do a free check over to let you know the condition of your car, which is good to know.
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16 August 2017
We've had some questionable experiences with them
First, brought my husband's car in for inspection. It passed, but we noticed the engine light came on when we got it back. Had to have both oxygen sensors replaced (at a different garage). Maybe a coincidence, but it made us uneasy.
Second, I brought my car in for an oil change. They did a courtesy inspection of my car and recommended I get all new tires. Said the tread was completely gone on my front tires and made a remark along the lines of "I'm surprised you're getting around." We checked the tread ourselves and found it was nowhere near as bad as they described. Brought it for a second opinion to a tire store, and again, much different measurements than ACP. We replaced two of the tires since we would need to do that eventually anyway, but the way ACP talked made me nervous about driving my car at all! (It was late winter/early spring, so definitely not the time you want someone telling you your tires are bad!)
Third, my back wheel locked up, and my car had to be towed. ACP was the nearest AAA certified place, so I had the car towed there. Ended up needing work on the back brakes, and they gave me an estimate of $633. My dad, who has a lot of experience with cars, felt that was probably too high and did some research as to cost of parts from NAPA, etc. He called ACP, and they said they made an error in their estimate and told him it would be $405. I then called to confirm that new estimate, and they told me $405 was "just for parts," or something like that. Total would be $543 (give or take--can't remember the exact number). I told them my dad was told $405 (which would be closer to $350 with the AAA discount), and the man on the phone said, "I was standing right here when he was talking to your dad," so I knew he wasn't going to listen to me. Ended up being about $487 total with my AAA discount. I know estimates are estimates, but all of this taking back makes it difficult to trust them.
These instances are a shame because ACP is super convenient for us: close to home, one of the few places in the area open on Saturdays, always sending coupons in the mail. But we want to be able to trust whoever is working on our cars. We just don't feel like we can trust ACP, and a few other people we know feel similarly. I would say go elsewhere if possible.response / report this review -
11 April 2017
They thoroughly inspected my car and have great deals.
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02 April 2017
We are long time customers with two cars that Auto Care Plus (and previously as Trites) performs maintenance for us. There are not only savings in time compared to going down to Rochester to a dealer, but also pricing for major maintenance milestones is better than the dealer's. Scheduling and local shuttle service are added conveniences.
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18 February 2017
Love this place. They take the time to explain everything and I always know where I stand with my cars "health". I depend on my car and appreciate the thoroughness of this shop.
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18 December 2016
Brought my Saturn L300 here twice in a row last winter- just to get my oxygen sensor replaced so I could wipe the check engine light and get my car inspected. Over $2,500 later (I am a college student and have been supporting myself for 4 years- not an easy amount of money to come up with), they have replaced just about everything except for my O2 sensor. My check engine light is STILL on. I feel taken advantage of, and I seriously question their practices here.
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18 August 2016
Have been using Auto Care Plus for many years (even before it was Auto Care Plus!) for all of our family vehicles. Service is always prompt, professional and reasonably priced. We will continue to use these services in the future, and recommend Auto Care Plus to friends and family!
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