I was a little nervous reading some of the reviews as an out of state buyer. However, I received top notch service. Someone always answered the phone, the price on the part was about half of what other yards wanted to charge, and the part was actually in better condition than what was described to me. They also had no problem letting someone local pick up the part for me. Great job August Pohl's!
I'm from Lansing Michigan, I been working with them for about 17 years now. Mike is the owner, he is honest man and carrying a great quality used auto parts. I'm very thankful to all the services they provide me over the years. Now His Son Adam is here. Adam is a great representative of His Father abd there Business.
Great job guys and I'm looking forward to having another 17 years and more
Terrible customer service. Stay away from Tom, maybe the other guys can help but he definitely cannot. I made an order via the phone on a Wed, faxed the paperwork. Called Friday and the part was not shipped. Emailed to avoid fax error. Email was correct and he received it. Told me it would go out the following Monday. A week later still no part. Called he said "you order was lost in the shuffle". But could try and send it Monday. Asked to speak to a manager and he said they don't have managers nor an owner. I guess its just a freelance company a bunch of sales guys got together. I offered to still purchase the part and pay expedited on my dime, said they cannot do that. Look elsewhere for your parts needs.
I bought a strut assy. for my Toyota highlander Hybrid some time ago. When I received this part it was so rusted I had to throw it in the garbage but I decided to give them a second chance so now I just bought a rear hub assy. This part has a defective bearing and again all rusted. It seems as though these people don't care what they sell to people as long as they get paid. No one should ever buy anything from them. Its a disgrace.
Great help.Tried to get the part I needed(GRILL) 2007 Ram. I will be going back there again. I GOT THE GRILL!!! A WHOLE LOT CHEAPER THAN A DEALER!!!
Very clean, neat and orderly for a used parts place. Quick friendly service and reasonable prices. Definitely my favourite go to place for used parts.
This Place is a JOKE!!!! Don't even deserve any stars very unprofessional
These guys are fraud. Bought amplifier and when find out same day that is defective sent it back. After they recieved it they sad its missing theyr marks. I told that is send same item back they sent me . They was trying to keep my money after they had theyr part back. They take only wire transfers becouse they will send you difective part so you have to only go to court to get your money back . I wish i would google reviews before i bougt amplifier from them.
Got a 2nd Row leather seat from Tom at August Pohl for our 16' Explorer - Was shipped by freight in a few short days and wrapped and palatalized very securely. Came in just as described - These guys are great!!!!!
I called and spoke with Tom regarding an engine they had for sale on eBay. The price was $2,100 plus $250 shipping. While I was on the phone, Tom was emailing his boss who is one of the owners (owned by a father and son) with my questions and while we were on the phone, his boss removed the listing stating they were not charging enough for it. It was obvious that now that he had an interested party on the line, he thought they could up charge me. They relisted the same engine for $2,760 plus $250 shipping and stated that since the new price was over their $2,500 limit to accept a PayPal payment, I would have to send them a wire or cashiers check. Note: PayPal does not limit transactions to $2,500, this is a August Auto Pohl policy, mostly so that the buyer has no protection from any junk they may sell you. Even Tom explained that he knew the owners were a couple of con artists and told me a story about how they continually rip off the Body Shop that is next door. This is your typical junk yard mentality where they treat customers like dirt and then cry about how they lost the business after 20 years. eBay confirmed they have an investigation pending, I would not buy from this bunch of frauds.
Great shop. Quick to get my car in, very fair estimates.. and the guys are always very patient with explanations.