About
Location :
Added by Jopie, at 20 February 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 8:00 PM
- Sunday 9:00 AM – 8:00 PM
Gallery
Add missing information
11 Reviews
-
19 November 2017
I called at 7:59pm on a Friday and shocked when they answered (as cheerful as if it were the beginning of the day) Sales Manager Derrick Mulligen happily went through their inventory looking for a very specific Enclave I wanted. He had it! Tim Sainsbury (excellent; not pushy) helped me on Saturday and I drove away with EXACTLY what i had searched three states and multiple dealerships for. Arcadia is a hidden gem and worth the drive.
response / report this review -
22 October 2017
I worked with Dale Turner on my purchase. I scheduled my appointment with him ahead of time after making an inquiry on the car via e-mail. He did everything he said he would, and really went the extra mile to make sure this car was perfect when I got to the dealership. I had some questions and concerns, which he addressed promptly and professionally. Dale seems to be a man of honesty and integrity. The dealership was busy, so I had to wait a bit to get to finance, but once there, it was an efficient process with no high pressure sales tactics. Everyone I interacted with there was helpful, but I would definitely recommend checking this dealership and asking for Mr. Turner. Thanks!
response / report this review -
17 October 2017
This was an excellent experience. Derrick and Burt were responsive to our needs while providing great customer service. They made a difficult situation easier!! We will recommend them to our family and friends.
response / report this review -
17 October 2017
Bought a Jeep Compass from Dale, I highly recommend you ask for Dale if you buy from here. He was not pushy and worked out a price I liked on the car. Would recommend to anyone
response / report this review -
05 October 2017
I originally gave them 5 stars because I got a great deal on a new truck. That's about all they seem to be doing right. I inquired about buying a Tahoe or Suburban.never heard back.
Yesterday, I called to schedule my first service. No one would pick up the phone in the service dept. Eventually, the main desk took my name and number and said they would have the service dept call me back to schedule. I never heard from them again.response / report this review -
15 July 2017
All though Derrick was pretty awesome to deal with, and Kelly is trying to help me the best she can, this company has completely dropped the ball on me numerous times. At this point, I feel these are the only two competent/trustworthy people to deal with at this company.
My first issue is, after I traded my vehicle in, it took this company 60 days to pay off my traded in vehicle, which then caused the finance company to put a late payment on my credit.
My second issue is that the vehicle I purchased had the now infamous "shake" at highway speeds. This service department was unable to resolve the issue. They told me, "come out and drop it off, we will give you a rental" since I live 1 hour and 15 minutes away. I show up and they tell me no, we will do it now. 3 hours later, they said it was fixed but the only way I fixed it was trading my shakerado in for a ford. Granted the other 2 dealerships I took it to, were unable to fix it as well.
My 3rd, and final issue I've had with them is, after I did trade my vehicle in, I stopped in the dealership, spoke with the finance manager, he took a copy of my bill of sale and said I would get my refund for the GAP and extended warranty I purchased. Well come to find out 6 weeks later, this finance manager didn't do anything. So my refund might be delayed even longer now.
Going back to my original statement, Kelly is working her hardest to try and make this right. Hopefully I get my refund which is rightfully owed to me quickly, but only time will tell.response / report this review -
27 June 2017
HORRIBLE DEALERSHIP!!! FALSE ADVERTISEMENT!!! General Manager Derik Mulligan, LOST HIS TEMPER and crumpled up sales paper which he threw away in the garbage right in our faces. Drove hour and half to dealership after talking on the phone with internet manager, Dave, after he said on the phone previously to bring our checkbook to make a deal. When we got there they claimed they made a mistake on the internet (just to get you in the door) and jacked up the price $8,000. BEWARE, DO NOT WASTE YOUR TIME! All salesmen were aggressive. However, only Bert Heron (salesman) remained polite, respectful, and apologized.
response / report this review -
07 June 2017
I found a nice car for a good deal online. When I called to confirm the car being there, they said it was. (I was driving almost 50 miles) When i get there they said the price on the computer was a mistake, but they could sell me a new car. lolol
response / report this review -
31 March 2017
Struggled at first trying to work out a deal on a Suburban. Great BIG thanks for my salesman Paul Colling. He went the extra mile to find me the color and package I was looking for. Had my new suburban brought in from Georgia and it was exactly as promised. We live over an hour away. Definitely worth the trip!
response / report this review -
27 March 2017
This has been by far the best experience I've had at a dealership. Ivan, our sales rep., was so helpful and efficient. Jerry, the sales manager, found an amazing deal for us! I'm beyond pleased with my car and experience.
response / report this review -
27 February 2017
I came to this dealership with the intention of buying a cheap used car, Tim Johnson, came out right away and opened a whole new opportunity for my family. Between him and Burt, we were able to get approved for a fantastic loan and have a beautiful car, the car of our dreams! And wait for itAFFORDABLE!!! I highly recommend if you are looking for a vehicle that you can afford and really love, shop here!! 5 STARS ALL DAY!!!!
response / report this review
