I bought an expensive refrigerator from this business. I am not sure if they are actually a dealer for the brand in question. They sold me a certain model. When they came to my house to install it, they actually installed a different model from the one that they sold me--a cheaper model. When I figured that out, I asked for a refund for the difference in the price between the two models. They said they made a mistake in the model number, but would not issue a refund. I had to have my credit card company step in and issue me the refund. Be careful with them!
Beware of false advertising and blatant lies about appliances for sale from this place! I paid $10k for what I was told was a brand new Wolf Range a model "either released this year or last year." After receiving the product I called Wolf to register it and when I read Wolf the serial # I was told it was a 10-year old product. Shawn and his sales associates told me repeatedly (including when they were on speaker phone with my family members present) that the item was a new product, not 10 years old. I contacted other appliance dealers to ask the value of the product given it's 10 years old, and after sharing the serial # and model # I was told that it was a discontinued item, so at most it was worth $1,000-$2,000. I attempted to reach a compromise with Shawn, and offered to pay $3,000 ($1,000 over FMV), but Shawn refused and holds all of my money and refuses to refund any of it despite my many requests for informal resolution. Shawn's only resolution, knowing it's Thanksgiving week (I cook for 12) and I cannot get any other 36" range installed before the holiday is, "I'll send someone to come pick it up now and give you a full refund." He knows this isn't reasonable give the product is now used, he doesn't sell used items, and it's a holiday week. Shawn is taking advantage of me and blatantly lied in his written advertising (Craigslist) and verbally to me repeatedly.
DO NOT BUY FROM SHAWN AS THE ITEM IS LIKELY NOT WHAT HE ADVERTISES. BUYER BEWARE.
asked Shawn, the owner of Appliance Leaders, to address the problem by refunding me
Shawn was super nice and helpful!! Great place I highly recommend it!
Went in the place last minute on my way home and even though Shawn was about to go home for the day he was more than ready to help me out I was needing a dishwasher to finish up my kitchen remodel and even though everyone was gone for the day he didn’t hesitate to move things around to get the dishwasher I needed he’s a great guy and very professional thanks again for everything!
Excellent place! Shawn has stock ready at fair prices! I highly recommend Appliance Leaders!