Apple Twenty Ninth Street

Location :

1755 29th St, Boulder, CO 80301, USA
Added by Jopie, at 04 April 2017

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• Anynomous

  11 April 2018

  I have had nothing but great experiences here. Specifically yesterday, Sylvan went above and beyond. I had a unique hardware issue that wasn’t an easy puzzle but his patience and diligence was very much appreciated! All of the staff is intentive, has a sense of urgency and so friendly. Won’t go anywhere else for Apple repairs, questions, etc.

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• Anynomous

  01 April 2018

  Got me a walk in appointment super fast, however the “genius” ajay didn’t know a lot of troubleshooting tips. Basically my phone thought headphones were plugged in when they weren’t so I couldn’t hear phone calls. He ran a diagnostic and decided that my 6S was antiquated and needed to be replaced. I left without help and my buddy fixed it in 1 second. Not an exaggeration. Just a software glitch. Hit the screen mirroring button and voila.. incredible.

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• Anynomous

  18 March 2018

  Although over the years I have had mixed experiences, yesterday mine was very positive. One of the keys on my laptop keyboard was loose and kept popping out during use (my device is about 4.5 years old). I went to the store without an appointment on a Friday at 4:30, not sure what to expect as far as a wait time , whether I would have to leave my computer overnight, charges, etc. About an hour later I walked out with my problem solved, no charge. And everyone was very pleasant. Thank you, Mystique!

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• Anynomous

  03 March 2018

  Morgan helped me with my phone so quickly and was so kind to me. I was a walk-in and everyone in the store was so nice and they got me in and out very fast. Best customer service I have had in a very long time.

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• Anynomous

  09 January 2018

  Excellent customer service! I bought a brand new iPhone 8 plus from Verizon and it was a dud from the beginning. Verizon would have replaced with a refurbished phone. After taking a look and doing some diagnostics. They took care of the issues and I have the new working iPhone I had intended on purchasing in the first place. Even during an exceptionally busy time, the service was friendly and knowledgeable. Worth the trip from Fort Collins!

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• Anynomous

  05 November 2017

  Just trying to give you our money, Apple, not spend four times as much time hanging out in your store. We went through the process of buying a new iPhone and iWatch four times, because the employee's (Apple-made) device was broken. Wasted too much time on a product that we should have purchased online. Two stars for friendly if non-apologetic employee.

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• Anynomous

  02 November 2017

  Empty store almost every time I most unfortunately HAVE to come here.
  Used to be fun, not anymore!!!! RIP Mr. Jobs

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• Anynomous

  11 October 2017

  You realize you skipped the iphone 9 right? How does one go from 8 to X, it just doesn't work sadly. Steve Jobs didn't die for this

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• Anynomous

  12 September 2017

  I went in to have my phone replaced because the battery indicator was buggy and after waiting for a bit in the nearby Starbucks, the guy switched it out immediately with a new one. I had 8 days left under warranty, so probably my experience would be very different if I did not have said warranty. Some one more callous might say such a failure would be mighty convenient for apple had it happened 9 days later. Nevertheless, the service was friendly, despite the severely overestimated wait time they gave me.

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• Anynomous

  11 August 2017

  Most of the reviews are negative. I went in here last night to buy a new MacBook and to look into getting my girlfriends Apple Watch fixed. I was immediately greeted upon entry and asked how I could be helped. I was paired with someone to help me pick out a laptop and had completed my purchase in just over 10 minutes. As far as the watch went, I showed up without an appointment and was put in a queue. The wait time was a little long but they were clearly busy. Once helped the people were very friendly and helpful.

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• Anynomous

  26 July 2017

  Wow, I would stay far far away from this particular Apple store due to the manager and how he runs the store. As many others have said, he's extremely rude and condescending. It's very disconcerting. This store is definitely the rudest, least competent Apple Store I've ever been to. Just so you know, I've been to this store at least 20 times. So, save yourself a lot of stress and drive an extra 15-20 minutes to another Apple store.

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• Anynomous

  24 June 2017

  I visited this location on my way through Boulder. I initially went in because my iPhone 6s, which was less than a year ago, was not functioning well. Poor battery performance, excecive heat from the battery, and force quitting apps were among the issues. The woman that "assisted" me at the he geniuse bar only suggested the usual - deleting settings and restoring from a new update. I can do this on my own, why would I need this help? I informed her I had already done this. I also informed her that I needed a definitive fix to this problem because my home is over 3 hours to the closest Apple Store. Since then, the phone has been even worse.
  I attempted to speak with the manager about my experience. While expressing my extreme dissatisfaction he hung up on me. This is what passes for customer service in Boulder. Your over sensitivity makes me want to puke.

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• Anynomous

  01 May 2017

  I've never had this pleasant of an experience at an apple store before. I walked in hoping for an open spot for a technician to look at my iPhone. To my surprise, Chris was able to get me in. I was seated and helped within 10 minutes. Nathan kindly introduced himself and took a look at my phone. He was prompt, and was able to squeeze my phone in for a technician to fix overnight. Thank you, Nathan and team at the apple store! PS- dogs are allowed, two of the cutest puppies happened to be sitting near.

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• Anynomous

  30 April 2017

  Thanks to the Apple Store in Boulder for a great experience when I stopped by at about 11 am today April 29. My wife and I are almost ready to purchase a new iPad and I stopped at the Apple Store to ask a few questions. I told them I was not ready to purchase yet but that didn’t make a difference, they enthusiastically spent time answering my questions and giving me options to consider. It is good to see employees who are passionate about sharing their knowledge and working to help customers make good decisions. They were busy, but working hard to see that all customers’ needs were met. Thanks, my wife and I will be back to make a purchase in your store soon.

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• Anynomous

  11 April 2017

  If I could rate this with a negative star (or perhaps 0/5), I would. I made a mistake and accidentally went to the Apple Store thinking my appointment was at 2PM when it was really at 1:30PM. They said it wasn't a problem and that they would "check me in for another appointment at 2:55" (that's what the rep. said verbatim). "Not a problem," I thought since it was my own fault I didn't make the appointment on time. Then, at 2:55 they told me it would be 3:05. Okay, what's a little longer? At 3:05 they told me it would be 3:15. Evidently, I wasn't checking into an appointment but had been put on a waitlist that had SIX OTHER PEOPLE in front of me still. The miscommunication was blatantly disregarded by the manager who flatly said "Well that's just how it is, if you miss your appointment, you get put on a waitlist". That would have been fine, had that been communicated in the beginning. The staffs' collective annoyance with my questioning of time and rescheduling for another appointment merits never visiting this joke of a store again. I see why this place has 2.9/5 stars. Worthless.

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