About
Location :
Added by Jopie, at 09 April 2017
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 12:00 – 7:00 PM
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14 Reviews
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27 November 2017
The best Apple store in Miami! Have visited this store various times for different occasions and not once have I left unhappy. They have the best customer service and know what they're talking about. Definitely prefer this one over the Dadeland one.
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14 November 2017
Was impressed by how attentive the employees are and most importantly by the manager John, he was great at helping me out with everything I needed and was glad to have the opportunity to have been taken care of by him. He is an excellent manager.
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12 November 2017
very well attended by both apple agents and security guards. security guards greeted myself and everyone at the entrance, was even kindly enough to direct to the restroom when i needed it.
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04 November 2017
workers and manager and everyone there needs to understand that they can’t put an expired sale board outside to “attract customers”. Workers there need some education and know what they need to do. Y’all need to get fired. Bye
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13 October 2017
Genius Bar guys are awesome. They fulfilled their commitment on time, friendly folks, explain everything so one can really know what's going on with one's Mac.
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01 October 2017
long wait times and some Geniuses should really find a new place to work a few Geniuses are good to work with though
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29 August 2017
Great experience Made an appointment for tech support and they helped me before my appointment time. Everybody was very friendly and helpful The tech that helped me was named Casey (aka K C ) Very kind, polite, patient and answered all my questions. I was out of there in less than one hour. Thanks to all.
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24 August 2017
The service was spectacular. An employee by the name of Amira stayed after closing hours to help me and with an incredibly positive attitude. I do not usually give 5 star ratings but they deserve it
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15 August 2017
- Employees do not smiles to customers.
- Employee do not look happy to help you.
- I went to buy a new laptop, and basically They send you on line for you to buy it yourself, they prefer not to sell anything on the store, Exept chines cases.
- Employees need more custome service training. Company needs to train better their employees.response / report this review -
19 June 2017
Don't like Apple and the place is too sterile. But at least they are mostly efficient and were able to deal out my daughter's phone.
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18 June 2017
Very nice place I'm born and raised in Florida south Florida and have never stepped foot over here in 50 years it's beautiful enjoy the day with my daughter
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08 June 2017
This post is for the amazing service we just received from Ethan. You exceeded our expectations. Apple should be proud to have a Genius like you! Thank you!
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08 May 2017
Worst costumer service ever, I went to this store to fix my phone and they only could tell me that it didn't have solution and I should sell it outside like spare. I can't believe that I business so serious like this could said that. I would never come back to this store and I don't recommend to anyone go there.
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16 April 2017
Unfortunately I had a really terrible at this Apple store today. I made an appointment with the genius bar because my phone has suddenly stopped working properly. I cant make or receive phone calls, the phone glitches and freezes, and both speakers are non functioning. The woman who "helped" me was anything but helpful. She was incredibly rude and condescending. She told me it was my fault because I had filled up the storage. I told her that didn't make sense with the types of issues it was having. But she rudely insisted that I was wrong. She then said that I simply had to back up the phone on my computer and reset and delete all the content. When telling me how to do this, she was incredibly snarky and condescending, talking to me as if I were a child, making me repeat things and scolding me for not knowing the purposes of the different steps. Long story short, I got home, did everything she said, and I'm still having all the same problems. It fixed nothing. I will not be coming again since she also informed me that any further repair from there store I would be charged for.
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