About
Location :
Added by Jopie, at 08 January 2017
Opening Hours
- Monday 10:00 AM – 8:00 PM
- Tuesday 10:00 AM – 8:00 PM
- Wednesday 10:00 AM – 8:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 11:00 AM – 6:00 PM
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14 Reviews
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26 December 2017
You should visit this place if come to Kansas City . It’s far better than its downtown .
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23 December 2017
This apple location has completely revolutionized the customer service aspect of the market!! From an unlimited number of red shirts there to help to live art demos displayed on the wall!! Thanks Apple, Here’s to ya’ Brian!!
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19 December 2017
Knowledgeable and friendly techs. Our issue was fixed same day. Interesting facility.
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09 December 2017
Friendly staff.
1. Brought my Apple Watch because of Software problems. Staff were very kind to help me out
2. Few Months later my iPhone’s speaker stopped working. They were very hard working and friendly despite how busy the place is.
To make things easier for you, always call before you come. Whether you’re buying or taking your phone for a service, call the store.response / report this review -
25 November 2017
My phone had never worked properly since I got it. I had no appointment , thanksgiving weekend , they were super busy but asked me to come back when store opened the next day. They couldn’t fix my microphone problem , so they gave me a new replacement phone right there ! Very happy with their friendly service too.
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28 September 2017
Nice, efficient and helpful sales staff. Not the case with the person who was supposed to help us set up and pair our Apple watch's. He did the absolute bare minimum. My husband and I felt as though we were being dismissed, probably due to our age. I mentioned I wasn't very knowledgeable about the watch even though this was my 2nd Apple Watch, and he actually questioned why I would purchase another one. The store was actually empty for an Apple Store and we were the only ones at the tables where they are supposed to set you up with your new watch.I called the store and reported the issue and was thanked for my comments.
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16 August 2017
Tried to return a defective charger. I was told that since it had a nick in it, it was unreturnable. I was able to convince the manager to let me get an exchange. I now have an extra because I had to buy another before I could return the defective one. The manager said cords do not come damaged from the factory. 100s of millions of theses things are made, and they some how get 100% out without defects???
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18 July 2017
Waited over an hour to see a technician about my iPhone 7 Plus, but got great service from Tyler. I don't generally like the Apple store process, there are plenty of techs just walking around the store with their iPads. However, Tyler more than made up for the wait. He was super patient and knowledgeable.
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13 July 2017
Retail heaven. Tall ceiling, plenty of space to play with all the tech, and lots of friendly employees. The giant tv is impressive as well. Sitting on blocks, not chairs or stools is a little odd, when getting help. Overall, it's worth a stop in to see what retail can be.
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06 June 2017
Came from Joplin to get phone fixed before we left for vacation. Nice man took our info and said be an hour. Came back and waited an hour and half then got text saying would be another hour. We left! Green shirts were all over the place. I know each have different jobs but to see them gathered talking running in and out of back room was disheartening. Can't believe there were that many people in front of us even if some had appointments. Got to be a better way. If you know you see this many customers get more employees and more organized .
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21 May 2017
To say that the service is "bad" would be giving them too much credit. They texted me an appointment then they had me wait an extra hour. I might have bought a new phone but for the snarky attitude. Avoid and go somewhere else. The products are the same, the service will definitely be better
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06 May 2017
I made a an appointment at the "Genius Bar" (there's a misnomer if there ever was one) because I had an issue with the GPS not working correctly on my iPhone 6. The employee glanced at my phone for a brief moment, noticing there was a VERY slight bend in case. He immediately concluded that the bend had caused damage a component that was soldered on to the case, and therefore the only solution was to buy a new phone. Indeed, this seemed like a routine sales tactic, so I decided to spend some time on google looking for a more economical solution. I eventually found a discussion on the iFixit forums with other iPhone 6 users who were experiencing the same issue. The solution? A FIVE DOLLAR antenna flex cable off of Amazon, and there was no soldering involved what-so-ever. So after ordering this part and spending two hours performing the repair myself, my GPS accuracy was back to normal. So what's the deal, are "Genius Bar" employees just second line salesman who are encouraged to sell new phones rather than offer a real diagnosis?
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29 April 2017
This store always has extraordinary service. They always are quick to help you with whatever you need. You can get a genius bar appointment sooner by a day or 2 at this location vs the one on the Kansas side.
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15 January 2017
This location is Apple's flagship in KC. It's a real technological wonder! The centerpiece of this brand new store is a high res display that covers the entire rear wall. The place full of all the latest shiny gadgets you've come to expect from Apple. From Airports to Watches you can ogle it all; displayed in first class style, with helpful techs and friendly service within reach at all times.
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