About
Location :
Added by Jopie, at 16 June 2013
Opening Hours
- Monday 7:00 AM – 12:00 PM, 4:00 – 6:00 PM
- Tuesday 7:00 AM – 12:00 PM, 4:00 – 6:00 PM
- Wednesday 7:00 AM – 12:00 PM, 4:00 – 6:00 PM
- Thursday 7:00 AM – 12:00 PM, 4:00 – 6:00 PM
- Friday 7:00 AM – 12:00 PM, 4:00 – 6:00 PM
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7 Reviews
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10 November 2017
Awesome place!!! Alton Bed and Biscuit is a great place to have your dog in daycare 5 star treatment every time!
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22 July 2017
We have always had a wonderful experience with them. Very professional and accommodating! Our two dogs also look great and smell great when we pick them up!
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31 May 2017
Warm, loving experienced care! My dog has been going to Alton Bed and Biscuit for 2 1/2 years, since she was 4 months old. She goes twice per week for daycare (socialization, burn off some energy) and stays there when we are on vacations. The owners are professional and down to earth. They are willing to go the extra mile to make sure my Jack Russell mix is happy while keeping her out of the trouble she is so good at finding. I tried another place that is on my way to work but found that AB&B is worth travelling 10 minutes in the opposite direction for. I know my dog is safe and sound with them and if the need should arise (it hasn't yet) I will be contacted immediately. I also love that I can drop Willow off and arrange for her have a bath and or for her claws to trimmed up during the day. These people are the best!
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30 May 2017
We boarded our golden retriever over memorial day weekend. Upon arrival, we were greeted by the owners- they showed us around and answered any questions we had (this was our first time using Alton B & B, and we do not board our dog often at all), and our dog seemed comfortable right away. At the last minute, we asked that they groom him if they had time, which they very nicely accomdated. We picked our dog up today and he was freshly groomed (nails, ears, wash, trim)- and he looks awesome! There was a difficult customer that was picking up his dog at the same time, but the girl at the counter (who also does the grooming) handled this customer professionally. The price was right, our dog was happy, and we will be using Alton Bed and Biscuit in the future.
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27 May 2017
Never EVER have I experienced such an unprofessional and untrained staff member! My friend went away for the weekend and used me an an emergency contact. The dog is 14 and has bad arthritis in her back legs and has "dementia", meaning she is a vocal husky and yells when you pick her up- but only when she has trouble using her back legs. She goes to the vet regularly and is in great heath otherwise. The day she was dropped off, I received a phone call that evening that they want her picked up because "She keeps collapsing on her back legs and I feel bad for her." (verbatim) I had to find someone who would be able to take her at 6pm! They said they "couldn't accommodate her." A friend came with me to pick her up. We were mortified to see she was LAYING in her own cold urine on the floor! Prior to me moving here, I was a veterinary technician for 10 years and did boarding. My boss would have MURDERED me if a client ever came in and witnessed a pet laying in urine all day! I asked her if she had something to clean her up with- the girl looked at me blankly and said "like what?" Perhaps a towel with soap and water!? I said "You let her lay in her own urine all day?!" to which she responded "i tried to move her but she kept collapsing." Side note- the dog was a runt and weighs 37.7lbs according to her most recent vet exam 3 months ago. I told her you were aware she had severe arthritis and therefore she clearly CANT go in the elevated pet beds or walk around in the wooden floors! Common sense would have dictated to 1. keep her in the boarding room closest to the exit (which they did thankfully) 2. put a blanket or comforter on the floor for traction so she WONT keep collapsing 3. Don't give her an elevated pet bed that requires her to climb into! My friend and I were horrified to see such a lack of common sense and to be told "it just breaks my heart to see her collapse" is totally unprofessional You are in the pet boarding business, which I was in for years and we would NEVER tell a client that. YOU ARE THE PROFESSIONAL! And then she said her health was "rapidly declining" throughout the day (meaning she fell on the pee and couldn't get up and was crying because there was no traction) My vet was wonderful enough to set up a pet bed in the clinic with a blanket on the floor for traction and she has been fine. As a side note when we put food and water down, she ate and drank like there was no tomorrow. I have heard people saying that this place has called them up while they were on vacation and requested them to pick up their dog because the dog was barking too much or some nonsense like that! plenty of people have also said that there pick up times are all over the place because there is a lack of communication between the staff and the clients. My friend confirmed twice that he would be able to pick up memorial day only to get a phone call saying that they would not be there memorial day I could keep going on about how my friend and I were appalled at how much urine this dog had seeped into her fur and how the room stunk like urine and the hallway of the buildingand I could also go on about how the dog walked IN limping and her pet records said she was almost 15 only to have them call myself and my friend and tell them we normally don't accommodate older dogs! I told the girl "who doesn't check the pets appearance upon arrival to determine FIRST if the pet is able to be accommodated!?" her response was "well who boards a 14 year old dog!?" My vet spent over 30 minutes after hours tonight helping me wash all the urine off her belly and legs!
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30 October 2016
Very friendly and understanding hard-working family who runs and owns this business we have been bringing our dog to them for years they maintain a very clean and friendly doggy day care so they can provide grooming as well prices are awesome very family-oriented I love this place they always take very good care of my dog and that means the world to me
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23 June 2013
I've used the B&B twice with my Boxer and my grand puppy, I feel very comfortable taking my pets there. I live a further distance away now but continue to leave my Boxer and grand puppy there for boarding. He's so excited to see me when I return, but not happy about leaving his new friends or caregivers. The care is great, and the price is right.
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