Service Department. goes out of their way, when customers are inconvenienced; and treats you like family. Nick is the best Manager of the department cause he is cool and hip! Ashley keeps things flowing smoothly.
I had a great experience purchasing a vehicle here. Kevin did an excellent job as a salesman. He had a wealth of knowledge, and was down to earth. I would highly recommend giving them a look if you're in the market for a new or used vehicle. Ask for Kevin for great service.
Buying a car at Al Spitzer Ford was a great experience and the staff made it easy to complete the car buying experience. Special thanks to Kevin for all of the hospitality and guidance throughout my purchase. Thanks guys!
Took my Focus in for a transmission recall part a few months back. It started doing the same thing again. The guy at the counter was super friendly as was everyone I came into contact with. This service department rocks!!
I have always done my service here and I was finally ready to upgrade. Thanks to Brian Cross and Jason Covert they made my upgrade possible! Brian got me into a fully loaded Explorer at a payment I could afford. I will always go to Spitzer for my automotive needs!
I came in to Al Spitzer Ford expecting the same stereotypical used car sales experienceI walked out having purchased the first used car I looked at BECAUSE of the used car experience I had. I purchased my first hybrid vehicle and had MANY questions. The sales staff, especially Larry Johnston my sales contact, was as patient with me as could be while I researched if hybrid technology is for me. All of my questions were answered; some questions were unknown, but an answer was researched and given to me. Also, there was NO pressure to finance through the dealership, which I appreciated very much. By the way, this dealership is almost two hours away from where I live, with LOTS of dealerships in between! I would not hesitate to purchase additional vehicles at Al Spitzer, nor hesitate to recommend them to all. Thank you.
My Husband and I had a great experience. Mike was our salesman and we felt very comfortable. Dealing with Mike was like dealing with a friend. He was so pleasant to deal with. Mike took his time explaining all the details of the truck and all the bells and whistles it came with. We left the lot in our new truck without having buyers remorse. We also settled up with Brett, he took his time to explain the numbers. We felt comfortable with Brett and he was a pleasure to work with.
I just want to share with others my experience with Spitzer Ford and our salesperson Brian Cross and the finance manager Brett Gander. We saw a 2012 Jeep Liberty listed for sale with low mileage and a great price, it fit what we had been looking for in our own area but were unable to find. An email to Brian about the Jeep was answered quickly. Brian even took extra photos of the Jeep as we asked, including having it put up on a lift so we could see the undercarriage of the vehicle. We asked Brian to do this and answer a bunch of questions because we live over a 7 hours drive away in Virginia. On top of that, Brett in finance was able to get us an even lower financing option than what we had gotten with our bank. We did everything over the internet and phone. We felt secure in the fact that Spitzer seemed like an honest dealership and because of the great treatment we received we decided to drive the 7.5 hours to purchase the vehicle. I only wish that Spitzer had a dealership here in Virginia, I would give them all of our future car buying business!
Everyone there was great to deal with and really made you feel great about buying a new vehicle!! Brian Cross was amazing and was with us through the entire process and answered every question we had!! The knowledge he has as well as the entire Spitzer team really makes the process comforting!! Anyone buying a new vehicle should go to Spitzer Ford in Cuyahoga Falls!!
Bought a Ford Edge from Spitzer today. I couldn't have been happier with the experience. Fair price on their vehicle and fair valuation of my trade in. Salesman Mike was excellent. I'd recommend the dealership and the salesman to family and friends.
Mike and Brett understood what I wanted and why and did what was necessary to make that happen. I spent a good 8 hours working with a different dealership trying to achieve something impossible. Rather than help me into a truck that fit my wants and budget, they pointed me to other vehicles still out of my range. I left frustrated.
Not the case with Spitzer!! :) I found a truck that was what I wanted and more! Mike and Brett streamlined the process and I was driving home in a truck in about 2 hours.
Thanks, guys, I would certainly recommend you to others.
I planned to spend my Saturday afternoon looking at 3 Ford Fusions. I was assigned to Charles Rider, one of their internet sales specialists.
The vehicle was a Ford Certified, 1 owner, personal lease, in excellent condition, with low miles having an aggressive price far less than my local dealers.
Charles was very easy going and friendly, start to finish. He was helpful with the buying process, paperwork and excellent communicator via text, email and phone.
A huge bonus for me being over 3 hours away was their willingness to deliver the vehicle to my residence. The vehicle arrived on time, clean with full tank of gas. Thank you.
I've been here before and received super excellent service. So much that I was able to make a second appointment quickly and was impressed with the service again!!! Nick H is very knowledgeable and follows up and makes my decisions easy and smooth without breaking my budget! And if you guys haven't already heard he's kinda a big deal.