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Added by Jopie, at 06 May 2016
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8 Reviews
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16 November 2017
Steven is a professional, knowledgeable and personable guy who arrived on schedule. We are thankful for their 24 hr turn around from the time I called to get someone to come look at our unit. He assessed our heating unit and found that it was a bad thermostat. We now have a working system. We will definitely call on him again when needed.
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04 October 2017
When the weather turned cold our furnace wouldn't let the gas flow, Steven could have called a part bad and charged us over $500 dollars to fix it and I wouldn't have known any better. Instead he was honest and simply removed a blockage preventing a safety switch from opening the valve to let the gas flow. Steven only charged us for the service call and cleaning out the blockage saving us several hundred dollars. He's a small business owner and knows that integrity and excellent customer service will make return customers. I know who I'm calling if we need more help with our heat and a/c.
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24 August 2017
So pleased with Access Heating and Air. Lisa in the office is so great and really out to help the customer. And Steve the tech is so great, honest, efficient and all around good guy.They did an entire replace for our outdoor unit so quickly and we had another issue due to previous company and they came out and fixed at no charge and considered it a recall visit. They are so honest and we are so pleased to find a company who truly are dedicated to help their customer and not charge them unnecessarily. Thank you Access Heating and Air and Lisa and Steve!!
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21 April 2017
I am very happy with the service Access Heating and Air LLC provided to me today. I have an indoor coil leak. The service person is able to quickly detect the leak and also inform me that the coil is still under warranty. He actually called York shop to find the warranty information. The price he provided on the labor cost is also slightly lower than the quote from another company. The cost he charged me on re-fill the refrigerant is very reasonable.
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14 March 2017
My husband and I are extremely pleased with Access Heating & Air. We have been loyal customers for several years. They are fair, honest, expedient, & efficient. We recently needed service after hours and Steve came out, diagnosed the problem , and fixed the unit quickly.
Steve, also, replaced the motor recently. He educated us on the different options so that we could make an informed choice. He was patient and answered all of our questions.
Calling and scheduling repairs was quick and easy. Lisa is polite and expedient as well.
It's comforting to know that there are still honest companies/people out there. You can never put a price in that.
We recommend this company hands down!response / report this review -
29 July 2016
Our home warranty company referred our AC woes to Access Heating & Air, and sometimes those home warranty contractors can be sketchy and not so honest or reliable. Not so with this company! Over the last several weeks, they've come out several times to try to figure out why we can't seem to get AC via our main unit. We appreciate their politeness and knowledge and they keep trying to fix it until it's right. Steve takes the time to explain to me what he's doing and what's happening and what the fix might be. We are so very hopeful that this latest trip will have fixed the problem for good with our temperamental unit (and hopefully save us from cutting open the drywall!). I appreciate that they are trying all other avenues before ripping open my walls. Maybe it's fixed, maybe it isn't, but it doesn't affect my review. Even though we didn't seek out Access Heating & Air, I would recommend them! Local, honest companies are just such a pleasure to work with. Thanks, y'all!
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20 June 2016
Steve West came out to our business, quickly diagnosed the problem ordered the part and our Air Conditioning was repaired quick as you could say " Virginia Humidity". Thank you Steve and Access Heating and Air for a job well done. In the cool again. Fred Emory at Bankers Life.
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13 May 2016
I am blown away (pun intended) with the services of Access Heating and Air. I had an entire new HVAC system installed as well as a water heater. From start to finish they were extremely professional and courteous. They are a very honest and straight forward company who looks out for the best interest of the customer. I highly recommend Access to everyone. You will not be disappointed.
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