"Your call is now first in line and will be answered by the next available agent." 30 minutes later "Your call is now first in line and will be answered by the next available agent." - Thankyou for your patience, listening to Lorde on repeat. - Technical support Torture Tactics?
Just had a phone session with one of Voyager's help desk people, Rafael Martinez. A very tricky problem - trying to add an Actrix email account to an Android tablet, with Google blocking every attempt to get the machine to accept anything except Gmail. With great tenacity, as well as patience and good humour, he persevered until the problem was, not quite solved, but effectively side-stepped. A pleasure to deal with. A++ for efficiency and customer relations. He deserves a beer!
Thanks Voyager for a great service again! I am delighted to see the great service I received from Actrix over the last 14 years has continued under the Voyager banner. Excellent customer service and great technical support! Thank you Patrick for your continued assistance and efficiency when arranging another connection for me.
I originally joined Actrix and was happy for many years until Voyager took over. They charged me for local calls, which we do not pay for. Each time I asked about these fees there was always some excuseeven said it was my phone that did it. I found another provider.
Hi I would like to place a rave review towards the technical support staff, in particular Ronaldo who assisted me yesterday when my internet had disconnected. I am not at all technically minded and he guided me through resetting my router and changing some online settings. He was patient, polite and clear on his instructions the entire time and of huge assistance. I hope this can be passed on to his team. Thanks, Victoria