Spent 2 nights here. Electrical switch scary. Swimming pool no water. Were told the spa pool will be available on our 2nd day stay n when we asked about it we were told won't be ready for use another day. My kids were looking forward to it. Host seems like always had excuses and was always blaming the family who stayed there before us. Rooms serviced around 4pm even we told them that want it done before 2pm as my baby sleeps later. View was beautiful from the back.
Very nice place for family or couples.
One of the best lodge in Queenstown.
Great stay in Cloudland beautiful house and location with endless views of the Remarkables Mountains - lovely stay.
Nice cozy place. Our room was a bit toasty and there was no AC but the night ended up cooling the room enough for us to have a good night sleep.
The host is friendly and helpful, there is no elevator so it would be difficult to carry your luggage upstairs.
Nice place and breakfast
Thanks :)
Really pleasant hotel, but the staff seems to have forgotten about us in the morning. Our breakfast was never served and we couldn't even check out until 9am
Great place with potential but leaves a lot to be desired. Dead flies everywhere, dusty coffee machine, shower does not drain, free WiFi does not work at all. Toilet tissues in fire place. The place just needs someone who can actually run it and cares about things.
A beautiful hotel, but sort of a strange experience. The property is up for sale, and the interim manager is very friendly, but the facilities and services are definitely not at their former glory (as I understood it from the reviews). You can expect a peaceful night's sleep and a good shower, but if it's an attentive staff, meals, or well kept facilities, I would go elsewhere for now.