Stoke Medical Centre

Location :

• Anynomous

  31 July 2023

  I am appalled at the treatment my daughter and I received at Stoke Medical Centre today. We enrolled here as a family in 2008 and my daughter (18) needed to see a doctor today after 12 days of Strep throat where she had previously been swabbed and diagnosed a week ago at a casual visit to another GP while staying in another town. She was told today by the receptionist here that her enrollment was no longer valid as she hadn't been to the doctor in 7 years...so her enrollment had been cancelled and today's visit would be treated as casual - and charged accordingly! When I rang to book the appointment I specifically asked how much it would cost (because she had already paid $140 for two previous casual visits within a week in the other town) and was told it would cost $38, NOT the casual rate. There had also been no mention of lapsed enrollment. The woman at the front desk was incredibly condescending and seemed more concerned with asking why my daughter hadn't been to a doctor in 7 years (in front of a packed waiting room) than anything else. When I explained that she hadnt eaten in 8 days and was having trouble keeping hydrated, the response I got was "Well most of us don't eat when we're sick" and it was suggested that she would be better off going back to the doctor she had originally seen. I was gobsmacked and we left without seeing a doctor.
  To make matters worse, my daughter has been reluctant to visit a doctor as a teen and now feels completely justified in "not bothering". Her faith in the medical system has been sorely damaged and suffice to say I will be moving to another medical practice. In my experience, the doctors at Stoke Medical are fabulous, but this incident has left a bitter taste in two mouths to say the least.

• Anynomous

  31 July 2023

  I have been registered at this practice for 9 years and feel like I see a different doctor everytime I go there! I find one of the receptionists particularly argumentative and condescending. She interupted me 3 times during a phone conversation recently and wouldn't let me have my say. In the end I asked if she would allow me to finish my sentence. After 10 mins of debating, the unwarranted charge for an 'emergency' prescription was eventually dropped but boy did I have to fight for it. It was only an extra $10 on top of the already $17 but it was the principal. Most people probably would have allowed her to talk down to them, interrupt and overpower them. I think she's the wrong person to be dealing with ill people. If you can get past reception and the fact that you'll see many different doctors, the doctors are very good.

• Anynomous

  14 July 2023

  Fantastic doctors. wait times seem to be down and you can book, cancel and amend appointments using Managemyhealth through this medical center.

• Anynomous

  23 April 2023

  Usually I don't read OR leave comments. But this was a particularly terrible doctors practice. I went in and explained that I was in need of just a general GP, was treated with massive suspicion and dare I say hostility, and I have to agree with the other reviews here.
  Do not come to this clinic. If you are visiting or passing through, (or live here) avoid this place and go somewhere else.

• Anynomous

  17 March 2023

  Don't waste your time,money or your precious health at this medical centre. Useless & not helpful at all !