Specsavers Optometrists - Hornby - The Hub

Location :

Shop 25, The Hub, 418 Main S Rd, Hornby, Christchurch 8042
Added by Jopie, at 26 February 2017

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• Daniel Cheung

  09 October 2017

  Great service! staff were very friendly and professional to answer my questions and understood my needs. Thanks!

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• Kimberley Bowden

  02 September 2017

  Bloody terrible. I wanted to buy contact lenses, not drugs. Idiots. It's simple stuff. Do not reccomend at all

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• Clinton SNEE

  05 March 2017

  COMPLETELY INCOMPETENT!!!!
  
  I rang and asked if I needed to make an appointment to have assessment done for the fitting of new lenses into an old frame as a result of an insurance claim in which the lenses were damaged. To this question SPEC SAVERS HORNBY said, "No just come on in".
  
  So I travelled the 30 kms (60Km Round Trip) to go into SPEC SAVERS HORNBY. There I was told that I would have to come back for a fitting while they did the initial processing on the insurance because they had not received any notice from the insurance company! So I asked "I have the Claim Number so why can't you do the fitting and hold the glasses while you do that initial insurance process". But no! The logic to that was beyond them.
  
  Much to my annoyance I got the call back the following day to come in for a fitting! Because I really need the lenses fix quickly I travelled the 30 kms (60Km Round Trip) again but not before getting time off work to do this!!!
  
  With the fitting done and I asked how much I will need to pay for the shortfall between the insurance company and cost of the replacement lenses. SPEC SAVER HORNBY told me "there is nothing because the insurance company has covered it". I even questioned that statement and got SPEC SAVERS HORNBY to confirm that the insurance was covering the total cost of my Progressive Elite lenses with transitional feature and anti-reflective cover! The answer was "yes all covered and it will take a maximum of 3 weeks to get your glasses back".
  
  Weekend of week 2, I happen to be in the area for a totally un-related tasking so I call into SPEC SAVERS HORNBY to check on the progress of my new lenses and guess what!
  
  They have not sent the glasses away! Yip thats right the damages glasses are still sitting at SPEC SAVERS HORNBY and no lens have been order!!!!!
  
  WHY!!! The answer I get is because apparently the insurance company is not paying for something that Spec Savers said was covered. So rather than ring me and inform me of the problem so that together we could sort it out SPEC SAVERS HORNBY in its magnificent wisdom decided that they would do nothing for two weeks I was waited?
  Yip thats right.. THEY DID NOTHING!!!
  
  A simple phone call and leave a message or short email to me is all it would have taken. So yes SPEC SAVERS HORNBY you deserve to be known as
  
  COMPLETELY INCOMPETENT!!!!

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