Good range of specialties on one site. Professional extended hours practice.
Proactive relationship with the attached pharmacy.
Maria was amazing giving my daughter her 4 year immunization!! She was really friendly and explained everything to my daughter. I didn't expect it to go so well as I also had my 2 year old with us. I was nervous that she might get upset and scared if her sister cried, but Maria did a great job and Jessica didn't even cry!!
Thank you Maria!
Phil Shroeder has been a dedicated GP in Rolleston for decades & provides a high level of care to all his patients.
Difficult and unpleasant to deal with on the phone, with no follow up on anything. I've had ACC forms delayed for weeks with no reason, prescriptions lost or delayed, and when I asked to speak to the director about the shortcomings, I was told he wasn't interested, which is in keeping with the attitude of the staff. If I had an alternative available I would switch.
Absolutely agree on the rude telephone handling. I was totally irritated by their attitude. My wife was asked to come in for nothing and had to pay for the visit in full, regardless of fees for the same matter had been paid a week ago. Then I asked whether she needs to keep paying for the same condition every time she comes in, which is going to be four times by the sound of it. I asked why so and other places seem to have totally different policy and I was told this is their policy. I said then maybe I should change my medical centre and the receptionist said maybe I should do that. So regretful that we moved here.
Very regretful. I moved to rolleston and thought it would be a good idea to move my records to a local practice. After being told there is no joining fee and signing up they then tell me i must pay an additional $25 to plainly 'talk' about my medical history with a nurse before I could see the GP and there is no way around this. I then receive a text asking me to come in ASAP to pick up my medical records as they don't want to store paper copies, however they don't copy and upload all the documents only what they feel is "relevant" which is concerning. They have been very rude on the phone and I would not recommend them to any of my friends or family!