About
Location :
Added by Jopie, at 22 August 2015
Opening Hours
- Monday 7:30 AM – 5:30 PM
- Tuesday 7:30 AM – 5:30 PM
- Wednesday 7:30 AM – 5:30 PM
- Thursday 7:30 AM – 5:30 PM
- Friday 7:30 AM – 5:30 PM
- Saturday 7:30 AM – 5:30 PM
- Sunday 7:30 AM – 5:30 PM
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3 Reviews
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11 August 2017
I will never try to use hertz again or give them a chance or refer them
I'm tired of the dishonest business in nz.
Got a quote. Hey that's ok. Made a booking. Double check that booking later. The booking has different dates from what I selected. Ps have screenshots from before and after submitting. So not well priced the most expensive.
Ok let's try cancel. How about that on the website the continue button in the cancel page doesn't work. It's not even linked. Just text. Now phone call after phone call trying to sort it out.
Waste my time and my money.
Stop ripping people off. Summer 10 day rental now winter 2 day rental same price.
Just leaves a bad taste in my mouth before I have even arrived.
Finnaly get through to a call center. The agent sounded to me to either be drunk or in drugs. When I told them about the problems I was called rude by the agent. This was my weirdest conversation with any call centreresponse / report this review -
20 July 2017
Horrible experience with Hertz. We rented a 4wd with snowboard rack for our snow trip and it turns into a nightmare for our equipments. First the snowboard rack is not installed correctly it was very loose and we had to tighten it up before we load our gears. Then the third day our snowboards flew off the rack on highway, and the boards are total lost. One of the tyre has slow leak which we need to pump gas in everyday! The explanation from Hertz stuff is that we didn't load our board correctly, which we had a Video taken to show them the rack won't lock properly. All they offered was claim insurance because we add full cover policy to the rental. We just felt lucky that the snowboards didn't hit any other cars and cause other accidents. If google can rate negative stars I will give them negative 5 stars.
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29 August 2015
Appalling service and staff lacked any common sense whatsover. The Duty Manager Sarah and Jessica treated us like thieves after our credit card got hacked. We thought this was due to a lack of customer service training but it isn't. After several emails to the regional manager Mark Righton requesting an apology from the branch staff, our requests were ignored. I can only assume that this must be part of Hertz NZ corporate culture.
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