The call centre people very bad service! Called waited online for almost an hour and finally spoke to someone who didnt even say their name and then after taking details get put us on hold again which took us back to the end of the line with a estimated hold time of 48mins. When I started clearly that it was urgent! Such rude customer service! So quick to ask for payment but very slow to respond to customers that actually have been very loyal to them
Waited on call for 36mins just to get hung up on!!! Sort your ish out GO CAR FINANCE!
The only reason I am giving a 2 star is because of one of the team members from the application team who was helpfull. Got a loan with them 5 yes back 30% interest 29.99% to exact. Then decided to refinance at approved of 19.99%. The vehicle had issues and the dealership refunded the money back to go car. The car needed a new engine and turbo however the dealer ship worked amazingly. We have been in lock down and I was still charged for interest and had to reapply. I was then declined this time and than approved after dean got involved. I applied with a different finance company and was approved 13.99% 0 deposit. I strongly recommend shop around for finance company's. The members of the loan management team could only partially answer my enquiries no direct answers though so I just decided to leave.
Go Car lodged a $2,200 debt against my name for a vehicle that's still being driven, and paid for. Their own call centre staff couldn't tell me why, after providing a statement of account that shows it's being paid. But they won't update my credit record?
The best car dealers I've come across and would definetly recommend them. Everything is explained so your can understand your finance, excellent team.