5 stars to Customer Service, but 1 star to the guy at the Rygge Airport. We had hired a "cheaper" plan with Avis through another company and the guy didn't even read the papers we gave him. He charged extra stuff we did not ask for; we had to pay 200€ extra because of him. 1 and a half month later Customer Service refund us that money after investigating our case. Thank you, people from Customer Service, but please, check on your employees. He clearly charged what he wanted to and not what we did order.