I was waiting 45min for car. Should be ready at 21:30 I left office 22:15.
No seat or table to wait only cold water for drink.
Guy was friendly, Woman was not friendly and she smelled cigarette.
Car: Peugeot Partner:
Windscreen wipers were worn out - in winter time quite difficult to drive.
Lubricated wheel, very slippery
All the rest was ok.
REVIEW (Oct 2 2017): Returned the car to Avis Gardermoen, and I used the key drop because it was before opening hours. Took 20 minutes to find it while teaming up with other lost renters (it's located past the glass room rental counters in the parkade on a concrete wall). I find out they charged me for TWO extra days because the staff were incompetent in completing the vehicle return. No email receipt received confirming the return or total charge, just three mysterious credit card charges to Avis Norway and Avis USA. I called the North American Avis Customer Service Support and they opened a support ticket with case number. Avis Iceland Reykjavik in comparison was a breeze. I don't know why this booking was so terrible.
UPDATE (Oct 10 2017): Avis USA has asked for a copy of my boarding pass to forward to Avis Norway to prove I left the day I returned the rental. I gave them the boarding pass and a few pictures of the car parked, undamaged in the Avis parking spot. We'll see what happens.. Don't trust these guys.
UPDATE (Nov 3 2017): Got an email from Avis International Customer Service that Avis Norway Oslo made a mistake with the return. They are going to process a refund.
Charged an additional $108 a full 8 days after rental turned in. So far I cannot get a response from AVIS as to what this charge is related to.
Car was returned with a full tank - with receipt, and without damage.
Car was great, Norway was great, Avis.not so much.
Update September 26, almost a full 3 months after multiple emails sent. Never received any communication whatsoever from Avis. I hope your experience is better, as for me I will take my business elsewhere.
..Update October 26, well I never did hear anything back. I know part of this must have been tolls, we crossed the Hardanger bridge 3 times during our stay in Kinsarvik Norway, it is an autopay without any manual service to pay but that toll is Kr150, or $20 per crossing. It would have been nice to know what the other charges were beyond that total. Oh well, because of the no response from Avis. I will keep the review at 1 star.
Thieves. We refueled the car right before we brought it back. They checked the car, said nothing. We gave back the key. They then gave us with an 'estimate' where they charged "refueling". Needless to complain, they won't go back to the car.
Ingen som svarer på telefonen.
A Great place to rent a car for a decent price when u visit Norway.
Aldri hatt problemer her..
Worst service ever. They charged me $91 because according to them i didn't cancel my reservation on time. I actually called them several times to cancel my reservation and nobody answered my calls. I had to go there in person to cancel and apparently they didn't do it ! Worst AVIS ever. Their customer support is also really bad and barely answers emails.
Veldig fornøyd med bilen, menog her kommer et stort MEN Det å få kontakt med noen i Avis, er jo heeeelt på tryne!! Ringer man 815 nummeret, blir man snakket til døde av en svarer, og henvist både hit og dit i tastevalg Og om man da kommer frem til rett utleie-stasjon, ja da tar de ikke telefonen 55 minutter for å få svar er IKKE akseptabelt i et så stort firma. Her bør dere gjøre noen seriøse forbedrelser!!