I don't know what kind of strange people work at this transport company, but the gentleman would supposedly not fit through the side street with all his belongings, while there are vans driving to passenger cars to load and unload. So that crazy idiot thinks he'll just leave the materials at my door. See photo for side street, he could have easily passed through that. By the way, this was on May 6.
Very service oriented company. They always think along with you and are solution-oriented. You can see it in everything that they have customer satisfaction as a top priority.