Home away from home friendly staff members and probably the best lamb shabk in town! Great place to be at
Neat and tidy. Has everything you need for a quick stay and a garage Puma is just next door.
Very nice place to stay. Rooms are clean and breakfast was sufficient. Staff are helpful and the shower was great. A comfortable stay.
Great food and atmosphere. Slightly on the pricey side but well worth it every now and then
We asked the stuff to fix our TV 📺 n it was never done n there was no explanation as to y. I also don't think the cleaning lady is doing her job properly
No verry clean, breakfast so so. There is a great atmosphere late afternoon on the terase
Relaxed atmosphere good service good food good value for money
Good rooms, not so good service from kitchen/restaurant staff.
Great place for Pizzas, reasonably priced. You can ask for fresh chilies in olive oil to go with your meal!
We only visited the restaurant and really liked it. Their pizzas are great
By arrival at the room there was no kettle, no toiletpaper and 1 towel in the bathroom.
There was no fresh milk and only 3 sugars at the coffee station. There was no water glasses in the bathroom.
The aircon did not have a remote.
The TV only had 1 channel which worked.
The general service is very poor.
This is unexceptable.
The food was not to my expectation and the service not good - we were 4 people together and all felled the same!
Food is great. No shopping malls nearby. Also the TV in room where I stayed was not working.
Nice atmosphere. Great outside area. Service is a problem and the menu could use an update
Beautiful, clean, peaceful. Food and service is top notch. I recommend Klein Windhoek Guesthouse to anyone travelling theough Windhoek
Beautiful place. Very cosy
Well positioned. Clean, friendly staff. Work in progress. Has potential to become 4 star. Needs a touch of finesse. But pleasant place to stay
Poor poor quality. Staff doesn't believe the complaints, so literally no service. Pillows, mattresses and bed stuff all worn out, wall plugs don't work, need to move plug around for items to charge. TV didn't work, no remote to set it up. Had to use modern cellphone to set up tv via remote app. Interior walls and ceilings covered in paint to look newer. I have been advising staff for many years now, no improvement since!
Great food. I especially enjoyed the pasta.
I have stayed in a lot of guesthouses and this is one of the best, im even deciding to come here on my honeymoom.
Good food. Service needs Lot of attention but has a great atmosphere.
Good stayover and excellent food, although the breakfast wasn't that great.
Good and reasonably priced accommodations in Windhoek. There is a restaurant attached which is popular with the locals, and the food there is reasonably good. Breakfast is included.
very good. we had a nice stay for 3 days.
My experience at this place was the most unpleasant one in my life. Everything from room service to the restaurant clearly shows that the staff and management over here has got on training in hospitality. From waiting for almost an hour after sitting down in the restaurant for a waiter or management that just walks right by you to come and serve you to room service that leave dirty dishes and bedding for more than two days. Laundry takes more than a day to come back to you with your clean clothing. While at my stay here I eventually complained to the restaurant manager that was on duty on the 3/10/2016 the evening I was rudely interrupted by her by saying the chef should not have help me cause its not his duty I then informed her that he saw we were sitting here long and no one is attending to us this is the reason he help us, while still explaining she left while I was still talking to her. She never introduced herself to me and this is the reason I don't know her name but I asked Zavier to call her. Please investigate with him as to which manager I am referring to. While sitting and waiting for my food I observed the chef finishing my dish and put it on the counter and informed one of the waiters there that this dish is ready and is for our table. The waiter then said yes and just continued on with what she was doing and the dish was then standing on the counter for almost ten minutes. The same evening after more that an hour I complained and received my order and while eating numerous comments was made by various waiters in regards to my complaint one waiters name that I can remember is Clarissa who made the most comments while walking past my table. The entire staff is not friendly and does not make you feel welcome at this guest house. It is very clear that they do not and does not go for any hospitality training.
My name is Nigel Davis and I stayed at this guest house from 29/09/2016 to 7/10/2016 and will inform my company to never use this place again in the future unless the service improves.I will also be putting in an official complaint with the relavent department.