The service here is wonderful and should receive 5 stars separately for that. Quiet boutique hotel in the jungle area. Decent restaurant. Rooms are spacious but not much of a view. Rent a motor scooter for a fun 10-minute drive to the beach and strip.
MUST MUST try this place! We’ve been here 4/5 times and will be back before we leave. Lalo is truly a gift to their business. He is studying to become the equivalent to a sommelier of mezcal. The food is beautiful and absolutely delicious.
They can get VERY busy and can be understaffed so I recommend having a drink before you come, come early, or be chill about the service because it’s totally worth it.
Hotel Mamazul is a great boutique hotel for your stay in Tulum. Particularly their restaurant is amazing! The mazcalitas drinks are great! The food is also great. Their attention to detail in the everything they do is top notch. I highly recommend staying or eating there.
Mamazul is lovely boutique hotel. Yes it is off the beaten path and not close to the beach however there is so much more to offer. The first half of my trip was spent here and Marcela treated me with the most kindness I could ask for. Breakfast was modest but filling. I did eat at the hotel one night for dinner and did the taco tasting and mazcal pairing. The stuffed pepper and octopus were my favorite. It was so delicious! All the staff were so nice and generous. On my last night I dropped my phone in a taxi and The staff helped as much as possible. The next morning once I told Marcela what happened she promised me she would do everything she could to try to find my phone. Within a few hours she had located the person who had possession of it! She was truly a godsend. I would absolutely stay at Mamazul again! And I will forever be grateful for Marcela! Thank you!
Do not stay here. We booked 5 nights here. When we first arrived, we couldn’t find the hotel. This hotel is not very close to the beach. You can pay for bikes from the hotel to ride to the beach but you’ll be tired before you actually make it, providing you don’t get ran over by drivers who don’t care about pedestrians. The bikes are very raggedy. So raggedy I fell off and scarred my knee. My boyfriend and I tried to make the best of this place but it was quite difficult to. There are only a handful of restaurants around. We liked Lilith the best. The hotel restaurant was nice but there aren’t many food options to choose from. We just checked out two days earlier and are headed to Cancun to try and enjoy the rest of our vacation. Upon checkout, about 40 min before, the electricity and water in the hotel went out. We were charged for having dirty towels! $20 for 2 small towels with makeup on them! Needless to say, I WILL NEVER come back to this hotel nor will I come back to Tulum. This was the most horrible experience on a vacation ever.