Name: JW Marriott Cancun Resort & Spa
Address: Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, 77500 CancÃºn, QROO, Mexico, MX
Telephone: +52 998 848 9600

JW Marriott Cancun Resort & Spa is a spa, located at Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, 77500 Cancún, QROO, Mexico. They can be contacted via phone at +52 998 848 9600, visit their website www.marriott.com for more detailed information.

Location :

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, 77500 Cancún, QROO

Contacts :

Added by Jopie, at 30 December 2016

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BA Reid

08 April 2018

Very nice rooms, restaurants, beach, and pools with bar at water level. Back in 2014 we could walk to gas station for water etc (avoiding over priced stuff inini fridge) and took bus to the market without any issues. Don't know about safety outside resort walls now. Do watch your currency exchange and use a currency conversion app. Also count it all out at the desk. I beleive I got ripped off at their front desk counter.
Mehrdad Favagehi

03 April 2018

Every morning we had to wake up extra early to join the long lines which start forming at 6:30 AM to wait for the pool crew to show up at 7:00 AM so you can get beach towels to place on beach chairs next to the pool. Otherwise, you wouldn't have a place near or by a pool. But, we were able to see the pool on the Marriott web site! SO, WHY BOTHER GOING THERE!

If you like salt, then order room service. The excessive salt on the burger and fries that we ordered from room service made it uneatable . That goes for all the other food we had there. They called us 30 minutes after we ordered room service that the discount we get at restaurants fro being a Marriott reward member wont apply to us.

Some of the staff were genuinely nice. Some others knew how to make you feel bad in spite of us being nice and courteous. Everyone expected a tip. Even the people working in the hotel store as cashiers.

The facility is run down and needs renovation and its moldy.
Andrea Wimberly

21 March 2018

May 2017 - This was my first trip to Mexico, and I was not disappointed! We chose the JW Marriott because we enjoy the Marriott hotels in the US, so we felt it was an easy decision. We also wanted a hotel that was not all-inclusive so that we could eat at different places around the hotel zone in Cancun.

The hotel is beautiful, as are the pools! The pools at this resort are way nicer and cleaner than the resort that our friends were staying at. The room was exactly what you would expect for a Marriott - so clean and comfortable. We had a beautiful view of the beach and the pools. The only thing I can complain about this resort was the drink prices being pretty pricey, and you have to go to the bar to get them (there were rarely any servers walking around asking if you needed a drink while at the pools, and there were never any servers at the beach, so you would have to walk back and forth to the bars as needed)

Something to consider - This resort is located away from the nightlife area of the hotel zone, as well as the shops, so expect a somewhat pricey cab ride if you are wanting to go out, as it is quite a distance away. The attendants at this resort are always there to help you find a safe cab though, which we appreciated so much! We became friends with many of the attendants by the time we left Cancun. As for the food, I was not super impressed with any of the food in the Cancun hotel zone, so if or when we return, I am sure we will choose an all-inclusive resort just to save money on food and drinks.

Overall, if you are looking for a family-friendly resort that is not all-inclusive, this is a great choice for you! Clean resort, nice staff, and BEAUTIFUL pools and beach!
RAVI JOSHI

28 December 2017

JW Marriott Cancun
It is a resort so for those who expect JW like customer service.. like me. you will be disappointed.
Pros:
Nice beach front property with clean pools
Cons:
Our room was missed twice for daily clean up
At check out the elite service gentleman was more interested in attending phone rather than thanking us for stay
I have stayed over 7-8 JW properties across the globe and I would put this by far at the bottom most of the list
I will try Ritz or regular Marriott next time
Total rating: 2-2.5 out of 5
Can do a whole lot better
Customer service 101 is needed. It is at the bottom of the list for customer service.
Honest advise: this is not JW top notch service. At the best they are mediocre or okay.
Honest review by
Marriott Elite Member
Dan Simon

25 December 2017

JW Marriott is nothing close to a five star resort property. Move past the front entrance and a sorry state of decay and dinginess awaits. The buildings are crumbling with falling tile, water stains, peeling paint, and the smell of mildew on the ground floor pool entrance. The pool water around the bridges and walkways is stagnant and filled with debris. The cushions on the chairs around the pool were filthy and worn. Food stains abound. The decor is tired, old, dated. From my room on the 14th floor, I was able to observe the mass of broken roof tiles, and scattered debris. Absent the graffiti, its nothing close to five stars. I have stayed in other JW hotels, and this does not come close to those standards. The hotel is being renovated, but this is a widespread problem. If the walls could talk they would cry out depression. The service staff is friendly and helpful because they are not the captains on this sinking ship. Management on the other hand is dishonest and unhelpful. On check in, they attempted to "up charge" us for a room with double beds as they were "over booked". Upon informing the front desk about the decrepit state of affairs permeating the grounds, the manager refused to refund us. I thought you were "overbooked" ?, my wife raised after a far too protracted discussion took place to get our money back. The Marriott customer service number is hardly an improvement. Their service reps are poorly trained and offer perfunctory answers. I am a platinum member on my way to 1 million points, but have received friendlier care at a municipal police department in NJ. Perhaps, the problem was raising my concerns on a Sunday, but the whole experience makes me question the entire Marriott customer loyalty program. They may be bigger but they are certainly not better. Run don't walk away from this property. You may want to run from Marriott in general. I checked the reviews on Yelp after this experience, and its posted in black and white. The management acted surprised. I encourage all who have had a bad experience to review, and review aggressively. I see no other way to balance out the scales when taking on a corporate giant like Marriott. Make them care about their treatment of customers.
Shannon Von Glahn

12 November 2017

This is a very nice resort. Food was excellent and room/facility/beach was beautiful. ONLY reason for one star review is because my wife left her purse out of the safe one afternoon (accidentally). It never left the room.Upon arrival back home in the USA, we were contacted by fraud dept of capital one. Someone was in our room and took/stole her credit card. 5 stars for capital one! LOCK YOUR VALUABLES! Hope This helps
Diego QR

10 November 2017

Amazing resort. Not only does it have great facilities, the staff is incredibly friendly. If you are a Marriott Rewards member, you can do check-in even more quickly. Highly recommend this resort! Worth its value.
Kavin Parikh

25 October 2017

Came here in October 2017 for dinner. The wife and I were staying at the Marriott next door. This place was super nice, but absolutely deserted. Pretty cool experience. Went to the Italian restaurant which was awesome.
Michael Anderman

13 October 2017

Absolutely beautiful resort. Huge flowing pools across the grounds over looking magnificent beach. Wonderful, spacious rooms with phenomenal views. Awesome breakfast buffet at Sedona Grill. Our servers- Maldonado, Eleazar and Alex were so attentive and helpful!
James Rimmer

17 September 2017

Amazing resort. If you want an experience you will never forget, JW Marriott is worth it. Clean, spacious, stylish and comfortable rooms. Amazing staff and facilities. Views and environment are fantastic. All round five star.
Nicholas Traugutt

24 August 2017

Courteous staff, great work ethic. Not to sound like a joke, but rarely will I use a public restroom for certain activities. The restrooms here are always clean!
Enrique Enríquez

21 August 2017

Beautiful hotel in the best zone of Cancun, Rooms are quite big and fancy, you have everything you need inside the hotek, including several restaurants with different cuisines so you don't get tired of the same food. Beautiful dawns every morning just a few steps from the beach. Blue ocean and white sands that makes Cancun one of the best beaches I've ever seen. Totally recommendable.
Justice Graves

18 July 2017

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around

The hotel staff, from the front desk to the pool staff to housekeeping, went above and way beyond. We arrived very early and we're able to check in which started off our vacation very well. The pool staff, especially Quenni, were so observant and nice and made our experience fantastic. Finally, housekeeping did a great job keeping the room clean. I will definitely be back and I recommend very highly!!
Ron Eeee

26 June 2017

Not very good I booked an ocean front Suite and was given a back side room. I called to have the room changed and the front desk was short and rude. I politely asked (probably not the right approach) to speak with the manager on duty. I was told she was busy and so asked her to give me a call back it was very important. No one ever called me back. After three calls to the front desk I never got a hold of a manager. Do not recommend this hotel especially for the price. Horrible service and facilities.
Charlie Morn

11 March 2017

Very nice hotel in the hotel district in Cancun. The service is very attentive and the food and drinks are what you'd expect from an upscale resort. Surprisingly the food on site was both good and not especially overpriced, especially for guests. The rooms could use a bit of an update but if you're spending a lot of time in them, you're wasting your time. We would definitely return here.
David Hoyos

04 March 2017

I highly recommend JW Marriott as the best place to stay in Cancun. We stayed there and we loved everything about it. Great facilities with an amazing beach. But the best is the people who work there. They are super friendly, warm and professional. Pedro, Victor, Benjamin, Lorena, Crystal, Jesus, Marco, Manuel, Beatriz, plus many more they all made a great impression on us. Thank you all for your hospitality. We will be back!
BASTYR BARKOW

26 January 2017

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked this hotel on there and they had the cheapest rates around

This was a very nice resort with great views, great staff, and great rooms. The rooms are plenty big and the beds are pretty good for a hotel. The balconies give great views of the ocean and the resort pools. The pools are pretty nice and there are plenty of chairs and shade for swimmers. The restaurants are all good and the breakfast buffet is pretty good add well. There are plenty of stores in the hotel for souvenirs, jewellery, and convenience items. We really enjoyed our stay and would go back there again.
Erick Munoz

07 January 2017

This was a very nice resort with great views, great staff, and great rooms. The rooms are plenty big and the beds are pretty good for a hotel. The balconies give great views of the ocean and the resort pools. The pools are pretty nice and there are plenty of chairs and shade for swimmers. The restaurants are all good and the breakfast buffet is pretty good add well. There are plenty of stores in the hotel for souvenirs, jewellery, and convenience items. We really enjoyed our stay and would go back there again.
Dee Mason

06 January 2017

Love this place! Our view from the room was overlooking the ocean! Beautiful hotel! The pizza shop inside 750 was amazing! Along with the beach walk restaurant by the pool! We had massages as well and they were super relaxing and worth it! So many pools to choose from or even the beach! Love love love this place!