About
Location :
Added by Jopie, at 15 February 2015
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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07 April 2018
We had a horrible experience with this provider while staying at the Grand Hyatt Playa Del Carmen for a mix of family and business trip. When we complained the next day about our horrible customer experience all they did was tell us we misunderstood and were wrong!!!
We had a free day and purchased tickets for our family of 5 to go to the xel-ha water park at 11am. We were told by their employee Danielle that we had to take a taxi there because it was too late to get the morning bus (which we agreed on and understood) but we were told by her that we were all set for transportation home and were taken care of. At 5:40 when the park was closing we went to to the bus locations as we were told and our names were not on any list. We spent the next 1 hour trying to find out what bus we were on but were shut out. We called this company and they did nothing to help us. All of the buses left without us. Not only did we waste 1 hour of our lives looking for a bus we were never on, we also had to pay $100 for a private taxi back home. When we complained the next day, all that the person at the front desk, Pedro, told us was we misunderstood what the lady told us and he wasn’t there for the conversation. They did nothing to resolve our complaint. The park was great but I would never purchase anything from this company!!!!! Really a horrible customer experience!!response / report this review -
05 March 2018
What a waste of time!!! Poor service and low-level sales-cobs These guys are trained to waste your time and sell you excursions you don't need. How quaintly 1960's of them. Get with the times guys, step up the service and stop wasting people's vacation times!!!!!!!!!!!!
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27 December 2017
We almost missed our flight! We booked online pickup from hotel to airport, and called ahead to confirm time. However they didn’t come, we called again and waited for 20min before they transfer the call to someone talks. Waited another 30min until finally being picked up. It’s like our booking got totally ignored at the first time.
Also, we bought our tickets to xplore and xel-ha through bestday. The woman there told us a price and when we pay by card, she confirm the price amount on the machine for us. Afterward when we check the receipt, extra 20usd was added to the price she told us.response / report this review -
04 December 2017
We stayed at Omni resort. We were received at airport by BD travel. Our representative was Aldo. He called us on our first day to check about our stay. He was very informative. We booked day tours to Tulum and Isla Mujeres. We had a tour guide for Tulum and he was very entertaining and informative. We had a great vacation.
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21 October 2017
This company treats chofers as modern slaves. Twelve hour shifts, 365 days a year.. ChChofers need to be rested and alert. .well not with these slave owners. Oh and if you get a voucher that is letting you know the tip is included well haha chofers are not getting them.. They steel the tips from the employee's. . I will never use this company again.. So sad! Oh and just a note : they don't get paid extra hours.. Sallary is an average of 8 dlls a day.
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15 September 2017
They never arrived to pick us back up and hung up on us 3 times, missed our flight because of them
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08 September 2017
Awful company arrived at Cancun airport and waited over an hour for our transportation to Rivera Royalton, when we (wife and I) arrived no one else was going to the Royalton so BD kept picking up larger parties going to other hotels. On our return trip the van was 25 min late, we still arrived to the airport in plenty of time but it was the principal of the matter. My wife and I pretty much hire a driver or transportation company whenever we travel this is the first time we have been picked up late, normally the driver or company arrives early to pick us up, not BD avoid this company at all costs.
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08 August 2017
Paradisus Playa Del Carmen While in Playa my husband and I went to see Sergio from BD Travel about an excursion. There were so many things that we wanted to get in and somethings we decided that we did not have time to do. Sergio shared some words of wisdom with us that I will never forget. We booked the day trip to Cozumel and put the words of wisdom away for our next vacation. Thank you for hiring such an amazing person. Your people took good care of us!
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19 July 2017
NOT BABY FRIENDLY If you need car seats for your toddler, be prepared to be disappointed. I specifically called several times ensuring they knew we had a 6 mo old and 9 mo old traveling with us. Didn't matter. BOTH ARRIVAL AND DEPARTURE VANS DID NOT HAVE BABY CARSEATS EVEN THOUGH I TOLD THEM WE HAD BABIES. The driver complained that he was going to be blamed for it. When I complained to their corporate office, they didn't bother getting back to me. DO NOT EXPECT THEM TO SHOW UP WITH CARSEATS FOR YOUR BABIES.
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17 January 2017
We booked a day tour to Chichen Itza with BestDay Travels. Jesus was our tour guide, and he was very entertaining. We also had lunch at an authentic Mexico buffet. What an experience! Food was amazing.
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01 May 2016
Not a plesant experience with BD Travel, I was charged half of the full rate $218 USD for a missed transport by 5 minutes. They did not even bother to call me, they called other days when they needed to talk.
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13 January 2016
Ok, the transportation was fine. The driver was nice and friendly! They told us we had to meet with one of their people the day after we arrived, to arrange and make sure we are set for the way back to the airport! We were about to go have lunch, when we realized we had to meet them at 1:15 . So we didn't eat and instead went to meet with them! We got there, and the lady is busy with other people! As I am sitting here writing this review, she has spent the past 45 minutes with this one family! I really did not want to spend 45 minutes( and still counting) on a sunny day in cancun, sitting and waiting! It is not her fault, it's the companies fault! Maybe they can send 2 people over instead of one person?! Or maybe she could get our phone number and call us when she was done? She told us we can leave and come back later but we did not want to leave and then come back and wait another 40 minutes!
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25 September 2015
Enjoyed the professionalism from Alex at the Princess Yucatan in Playa del Carmen. He was funny and very informative. Very good at his job. Travel and planning was done for us and we didn't have to worry.
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22 February 2015
I would change the name to Bad Day Travel that is what you will have if you take this companies word on anything. I was sent two emails after paying for my trip stating that the flights I submitted were not listed. After reconfirming my flight info they sent an email back saying those flights do not exist. Upon arrival they made me wait an hour then put me in a packed van filled to the max. Upon trying to leave my hotel I had to fight with the representative over the phone on when she was going to allow me to go to the airport none of which fit into my departure times. If I could give them half a star I would. Am going to take a taxi to the airport instead. Do not take their tours or get a transfer from the airport by these incompetent, greedy, non caring thugs.
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