Service is really slow, their network is constantly tripping and it might take you the while day to get your things done. You need to come early in order to sort out your traffic issues.
Trying to bring efficiency through technology unfortunately when there is electricity that time there is no network. When there is network, then there is a possibility of no electricity.
This is place where you process your driving licence in Lilongwe, my experience was bad. You have to wait all day long just to seat for a single road traffic tests. This government office is one of the most corrupt in Malawi.