It's bad service I gev dim may passport for 38 day day don't answer me I'm still waiting bay it's not working ay next week and I have may fly tikt next week bat may passport I didn't get back yat so I will miss may fly. And hotels I paid in Italy
And I lost may Tami waiting to dim answer
Bad service
Really Really bad service + they looking just for the opportunity to charge you more money
Cannot make appointment or do the payment for UK visa application on their website as it says there is a technical glitch. Sent two forms from the website to be contacted for appointment, no reply yet. I've been an expat in different countries for many years, now living in Morocco, but I didn't expect things to work so inefficiently in regards to important things such as visa procedures. I understand consulates and embassies don't want to get into hassle of handling visas, but partners such TLS represent THEM and act on their behalf. So it is a shame embassies continue to partner with them despite many negative reviews and complaints.
PS: And I love how fast your responded on my review on Google, while I sent numerous filled up contact forms on your website describing technical problem I've experienced with all your centers - and still received zero reply on it. And by the way - yes, I read through all guides, videos and everything. GOV.UK is perfect and works well, it is YOUR website that fails. I have also left review for GOV.UK describing how poor the technical and overall support is from you. They should think twice being associated with a partner as such.
Sincèrement, vous devriez mettre un numéro de téléphone qui fonctionne. Je ne suis pas la seule à m'en plaindre apparement ! C'est frustrant de tomber à chaque appel sur un numéro indisponible. Même chez le TLS russe ça fonctionne.
Hello I am really disappointed with the TLSContact Morocco service. I filled-up a visa application form in November 2018, on the TLS webiste. However the earliest available appointment was in February 2019, even though I was planning to visit France over the Christmas holidays. I called them up, and they gave me an appointment for the 1st week of Janaury. Anyways I went for my visa appointment in January, and I was told that since December 2018, no applications made on the TLS were acceptable. If that was the case, why was I allowed to fill-in an application in November, when the earliest appointments they are giving is 2 months away, and why was I not informed about this when I spoke to TLS on the phone???
Anyways I re-applied on France-Visas in January, and the earliest available appointment end-March. When I call TLS, they inform that they no longer have the right to change appointment dates over the phone, and neither can I change appointment dates on the TLS website. When I applied for visas in the past directly at the French Consulate in Casablanca, I would get an appointment date within 15 days maximum. Through TLS the earliest appoinment date you will get is 2 months after the application date, with no-way to change the appointment date.
Very disappointing service!!!
If I could do no stars then I would. They hang up on you, they don’t answer your questions, they are rude, unorganized, and so much more. Before you could talk to someone who would actually help, now you talk to nitwits who can’t even answer simple questions. I was also scammed into paying the « fast track » for over 1000 dhs for what.? For nothing. You guys are scammers and no help at all when you are supposed to be helping, not making it worse.
Vraiment nul service au près de la part de vos teleconseillers.
On m a donné juste la date du rendez vous
et l heure sans le numero du dossier .
J ai rappellé plusieurs fois pour avoir plus d info et chaque fois ça été coupé après de longues minutes d attente.
Je n ai jamais vu un tel service.
Auparavant c était bcp mieux auprès du consulat.
Alors comment faire pr vous contacter àvotre avis
poor service, I was told that they would return the passport in 20 days but I have been waiting for more than a month! freaks! I was spoiled on vacation
On m’oblige à passer en service premium en payant 250dhs de plus pour un retard de 10min, si cest pas de l’arnaque ça!!
Alors commençons par les téléconseillers qui sont d'une incompétence incroyable et malpolis, ils ne prennent même pas le temps d'expliquer à une personne qui n'est tout naturellement pas sensée tout savoir sur leur travail. Résultat on me fixe un RDV mais on me donne une fausse information sur l'horaire, on ne précise même pas que c'est au siège de TLS du coup je me rends au consulat pour découvrir par un agent de police que c'est en fait au siège de TLS que ça se passe, j'arrive en retard à cause de leur connerie, on me fait payer le service premium, l'employé qui vérifie mon dossier était arrogant et déplaisant, je découvre par la suite que mon dossier était incomplet parce que je me suis référé à la liste affichée sur le site du consulat sans être au courant de l'existence de celle de TLS chose que le téléconseiller devait préciser. Bref un service médiocre de la tête aux pieds, je comprends le fait qu'ils ont beaucoup de travail et ça les stresse mais c'est ça le contact client si cela ne les arrange pas ils n'ont qu'à chercher ailleurs. Je suis moi même au contact client et principalement avec des gens illettrés, mais cela ne m'empêche pas d'être poli et attentionné.
PS : Le monsieur qui prend les empruntes digitale était le plus agréable et souriant de tous. Ca mérite d'être dit.
Dear TLS,
You are known from morocco till belgium for your bad services. even belgium people who work with the government say that your services are so BAD! you should be ashamed,youve made us a laughter around the world. Your number doesnt work & if it works nobody picks the phone! its like they dont want to work! a normal procedure is after 3 weeks maximum you can folow your visa online. we are now waiting 2 months and you didnt even send the papers to belgium. DO YOUR WORK!
Impossible de les joindre par téléphone.
Centre d'appel NUL !!! CHANGEZ TOUT j