AVIS® - Location de Voiture Marrakech

Location :

137 Avenue Mohammed V, Marrakech 40000
Added by Jopie, at 03 March 2017

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• Jonathan Yule

  08 March 2018

  Scammed us after explicitly denying coverage. Long and short is that my partner and I had rented a car for an estimated total of $350 CAD. Upon arrival we explicitly denied any and all insurance because our visa already covered us. After sternly expressing our desire to deny insurance, the agent agreed and said he had not charged us any additional insurance and the numbers showing were part of a mandatory deposit. After seeking clarity 5 times the agent seemed annoyed and said again, they are just a mandatory deposit. So I sign the contract. only to billed an extra $300+ CAD for insurance coverage. I escalated with AVIS and they said the contract was sound and that I signed it so nothing could be done. VISA said nothing could be done we had signed a contract.
  
  These guys are crooks. Even if you simply search 'avis marrakech airport' in google - the 4th result is a lonely planet post describing the exact same scam.
  
  How can this company be so unethical, dishonest, and not willing to do what's right when people try to address it? I didn't know AVIS were a bunch of crooks supporting shady agents/salesmen just so they can get their higher commissions.
  
  AVIS - balls in your court. Will you do what's right and ethical? Or continue to support your crooked staff?

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• Antonia Schickinger

  28 October 2017

  WORST RENTAL SERVICE!
  
  We waited for almost 4.5 hours to get our car and had to cancel our day trip.
  The staff was not helpful, slow and not friendly. Please rent your car somewhere else to avoid this disastrous service.

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• Fernando Torres

  07 August 2017

  The overall service was ok, but the staff asked for tips (unjustified) and informed an incorrect fuel level.

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• Samir Zarioh

  01 August 2017

  I advise you never to rent a car at avis marrakesh airport. They charged me for 350 euros,and have no phone to call abroad.😒 OMG

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• Sofian Cherroud

  01 August 2017

  worst car rental service ever ! We had to pay an extra insurrance on my extra Full Protection 1 option that we already payed online. & the funniest part is the 500€ guarantee that we payed, they will keep more than 300€ because of that extra insurrance. this is absolutely ridicolous, never ever in any other car rental or country i have experienced this worst quality service. thank you so much for ruining our holiday.

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• Onur Zengin

  18 May 2017

  Total rip-off from utterly unprofessional staff. Stay away!

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• Wessel Haanstra

  07 May 2017

  The worst service I have ever expierenced. This place is a disgrace. Save yourself the trouble and go somewhere else.

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• Marcella Van Room

  07 May 2017

  DO NOT GO HERE! Worst experience ever!
  
  Tried to make the deposit for the car with creditcard, their machine failed, no receipt came out. I showed him my bank account on my phone, 1000 euro was transferred to Avis. He called me a liar!!! He made me call my bank in holland over and over again (which costed 120 euro's because of international phone call), still called me a liar afterwards. We've spend 1400 euro's, and left with NOTHING!!! Thank you for ruining our holiday!!

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• Matthieu Bonnaud

  10 March 2017

  Mauvaise expérience.
  L'incompétence de l'employé, ou sa roublardise, n'a pas amélioré la donne.  
  
  -il a essayé de nous faire payer le gps déjà réservé et réglé  via internet. Socle gps par ailleurs cassé. 
  
  - de même il a voulu nous faire payer des frais supplémentaires concernant le dépôt de la voiture dans une autre ville ( aéroport Casablanca ). Les dits frais avaient déjà été réglés via le site( option cochée et facturée )
  
  - vérifier le plein qui n'était pas fait malgré l affirmation et le sourire de l'employé.
  
  - la climatisation, option payante, n'est vraiment vraiment pas efficace.
  
  - et enfin, ceinture passager arrière gauche qui ne fonctionne pas.
  
  En conclusion, ne vous fiez pas au sourire et aux affirmations de l'employé. Contrôlez par vous même.

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