Name: ING Luxembourg (Head Agency)
Address: 26 Place de la Gare, 1616 Luxembourg, LU
Telephone: +352 44 99 60 40

ING Luxembourg (Head Agency) is a bank, located at 26 Place de la Gare, 1616 Luxembourg. They can be contacted via phone at +352 44 99 60 40, visit their website www.ing.lu for more detailed information.

Location :

26 Place de la Gare, 1616 Luxembourg

Contacts :

Added by Jopie, at 09 January 2017

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday Closed
Sunday Closed

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Galen Sather

20 April 2018

We've had nothing but problems with them. Their employees do not communicate with each other. Many mistakes were made and there are a lot of really out-of-date rules that they forget to tell you about. Here are a few of the issues we encountered: They neglected to provide an actual LINE OF CREDIT on our new credit cards (We thought you didn't need one since you're American! Why the heck else would we WANT a credit card??), you can't buy anything online with your card until you set up certain settings in their portal, they didn't update our address after we physically brought in the paperwork from the ministry so we had to go in again, we were told to pick up our credit cards at the bank, and then told that they weren't there when we arrived (you must be mistaken, we send them to your house. No, it turns out the guy didn't bother looking - they were at the bank.) etc. In short, just getting our accounts set up and working properly has taken 11 visits. AVOID at all costs. These guys are not detail oriented, and honestly just seem not to care very much that their service is terrible and their customer experience is worse. UPDATE - it's been worse since we moved to London. They blocked the account because they didn't receive originals of our change of address paperwork (which they never requested). It took a week of follow ups to get the paperwork emailed to us, which says each account holder must submit separately. The forms are not blank, so I requested a second set for my husband. The request was overlooked in the response. I dread the pain in the a$$ that it's going to be to close the account from abroad.
Jo C

10 December 2017

Tres mauvais service mauvaises expériences
Grazi Fumaria

27 July 2017

Requested a small loan I have a CDI , work in Luxembourg and my paycheck is 3000 euro a month. First of all, they forgot to contact me about the outcome of the application. Had to call them back several times. Second of all, they denied my application without an official reason. In every bank on the Planet , even 3rd World , no matter what the response will be, it is communicated through a professional letter, listening the reason of the denial or approval. This Bank refused to do so. Not very professional. Not to mention the poor attitude/quality and unprofessional service of the front desk ladies , unable to speak 2 consecutive words in English! It feels like entering a french coffee shop, honestly I had better quality service at Starbucks ! Also..did I mention I have an account with this Bank ?? Again huge lack of professionality , poor attitude poor English skills. Just Overall mediocre to poor banking skills !
Fernanda Lamhene

16 January 2017

Mauvaise expérience avec Ing
Andy Mayer

16 January 2017

Bank freezed my account without warning and was unable to transfer my money first. Had to wait several weeks before I got my money back, lot's of trouble. Black sheep bank.