About
Location :
Added by Jopie, at 21 February 2017
Opening Hours
- Monday 7:00 AM – 5:00 PM
- Tuesday 7:00 AM – 5:00 PM
- Wednesday 7:00 AM – 5:00 PM
- Thursday 7:00 AM – 5:00 PM
- Friday 7:00 AM – 5:00 PM
- Saturday 8:00 AM – 2:00 PM
- Sunday Closed
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31 Reviews
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05 November 2019
Great place but they won't answer the call to check the status of your bike. Better to get a contact number of a person their when you handover the bike for service.
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17 October 2019
2019/09/11
Its been 2 weeks (28th of August 2019 )after i submit my accident bike to Yamaha service station Union place.The officers keep telling and lying me about spare parts.
When I contact them they telling me different stories.One tells me spare parts arrived, by another 2 days the work will complete.
When again I get in touch with them hopefully to claim my bike the servicing agents telling me the spare parts not available in Sri Lanka, they must be order from India.
After again 3 or 4 days when contact the officers they are telling my bike was not even available in there database
Different officers telling me different stories, from whom i will get trustful answer ? What happen to my bike ? At least check your email box there will be enough evidences to you to follow this case.Really disappointing, I will never ever purchase Yamaha or a vehicle that market by Associated motorways in Sri Lanka.
2019/09/30 Update
Last week (Monday) 2019/09/23 Yamaha service manager spoke our party and promised the bike will sending to a third party repair shop to adjust the frame that has been slightly bend.
Same week (Friday) 2019/09/27 we spoke to the service reception telephone number. They informed the bike will sending today to the third party repair shop hopefully the bike will receive back to the service center by Saturday or upcoming week Monday.
Today 2019/09/30 (Monday) we speak hopefully to service manager to clarify whether bike is returned to Yamaha workshop from the third party repair shop.
Again as the usual pattern he start lying us. Finally he let us know today he will going to send the bike to the third party repair shop around Colombo. Last week the receptionist,told the bike was already sent by checking database. But it was not like that, Yamaha service center is again going to bully us by keep telling lies. Different Officers keep telling different stories. Why there doing this to us ? Because we kept believe on Yamaha products since more than 30 years ? Why lying to the customers ? Why wasting customers valuable time ? Really disappointing one of the world's best brand is now loosing its reputation Because of Associated motorways Srilanka. Its been more than 1 month after I submitted my bike for repair.
2019/10/14 Update
After Going thru very harsh experience, disputes,conflicts finally the motor bike redeemed.response / report this review -
30 September 2019
2019/09/11
Its been 2 weeks (28th of August 2019 )after i submit my accident bike to Yamaha service station Union place.The officers keep telling and lying me about spare parts.
When I contact them they telling me different stories.One tells me spare parts arrived, by another 2 days the work will complete.
When again I get in touch with them hopefully to claim my bike the servicing agents telling me the spare parts not available in Sri Lanka, they must be order from India.
After again 3 or 4 days when contact the officers they are telling my bike was not even available in there database
Different officers telling me different stories, from whom i will get trustful answer ? What happen to my bike ? At least check your email box there will be enough evidences to you to follow this case.Really disappointing, I will never ever purchase Yamaha or a vehicle that market by Associated motorways in Sri Lanka.
2019/09/30 Update
Last week (Monday) 2019/09/23 Yamaha service manager spoke our party and promised the bike will sending to a third party repair shop to adjust the frame that has been slightly bend.
Same week (Friday) 2019/09/27 we spoke to the service reception telephone number. They informed the bike will sending today to the third party repair shop hopefully the bike will receive back to the service center by Saturday or upcoming week Monday.
Today 2019/09/30 (Monday) we speak hopefully to service manager to clarify whether bike is returned to Yamaha workshop from the third party repair shop.
Again as the usual pattern he start lying us. Finally he let us know today he will going to send the bike to the third party repair shop around Colombo. Last week the receptionist,told the bike was already sent by checking database. But it was not like that, Yamaha service center is again going to bully us by keep telling lies. Different Officers keep telling different stories. Why there doing this to us ? Because we kept believe on Yamaha products since more than 30 years ? Why lying to the customers ? Why wasting customers valuable time ? Really disappointing one of the world's best brand is now loosing its reputation Because of Associated motorways Srilanka. Its been more than 1 month after I submitted my bike for repair.response / report this review -
04 August 2019
Well organised service center. Best for yamaha
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22 July 2019
10.07.2019 Update
They apologized and new carpet provide.🙂
😠😠😠Poor Services😠😠😠
I had a bad experience at Yamaha Service Center Union Place on 02.07.2019
Don't leave any valuable items even your scooter carpets when you put your bike to service here because staff didn't get any responsibility about lost contains of the bike happening on service process. I think this will effect to the goodwill of the YAMAHA and AMW.
Don't trust people in AMW they are irresponsible and don't know how to handle the customers.response / report this review -
18 July 2019
Very bad customer service. Have to spend lot of time to leave the vehicle for service. Horrible billing section. Very slow work. Spending lot of time watching tv while customer is waiting. Very bad experience.
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17 May 2019
Initially I thought this place was genuine enough. I use to leave my bike and then go to office and return in the evening to claim it. One too many bad experiences in the 3 out of 4 times I serviced from here. The last one, I had informed that the front headlight parking lamp is faulty and may need to be replaced. But the engineers had charged me for a tail bulb but not even changed the tail lamp. Did not even call me and get my consent. If you are replacing vehicle parts call the customer and get his consent as he had not informed of such issues earlier! In one service they had only tightened my brakes but not sand papered the inside clamps. Brake had noises after about a day. I do not recommend unless you can stay there near the engineer and oversee him working your bike.
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11 March 2019
They need to improve better customer service
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03 February 2019
I have been coming here nearly 10 years now they changing better way.. thanks keep it up.
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03 February 2019
Really good management and excellent customer service
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23 January 2019
Worst service I ever had in my life. Irresponsible fellows who r working there
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12 January 2019
They give good service and friendly peoples are there
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09 November 2018
Really good service from service team thank you very much you’ support always
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30 October 2018
පට්ට චාටර් customer service එකක් තියෙන්නේ. ජිවිතේට මුන් phone එක answer කරන්නේ නැ . answer කරලත් හෙන ලොකු talks දෙන්නේ . Yamaha bike අරගන්නවට අපිට ගහන්න ඕනේ., සල්ලි දීල bike එකක් අරන් මුන්ට වඳින්න ඕනේ service එකට දැම්මම . Some one please take the Yamaha dealership from AMW. people are suffering because of their bad service.
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10 October 2018
BAD CUSTOMER SERVICE.
Must educate service manager how to handle customers.response / report this review -
04 September 2018
Very very very poor customer service. Specially the receptionist (O.A.Welathanthri) doesn't know to talk with customers. There is no calmness and politeness in your staffs. Please give a best solution otherwise you will loss your customers.
Taking too much of time for a simple mater's.response / report this review -
22 July 2018
They Waste time so much. Should be optimize workers in here.That was the biggest problem I faced in here.
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13 June 2018
Not happy with the way staff speaking to the customers. No respect for the customers at all. Think they need a good training in this regard.
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31 May 2018
Worse Bike service in Sri Lanka at the moment. One of the most bad experience I've ever had in my life with Yamaha service. This is the pictures what I took after the service. Then again I complained and I gave the bike to Service center and they did the service in the evening still the same condition as before. Is this the way yourll do the bike service? Please check the bike before handover it to the customer and try to improve the service.
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12 May 2018
Bad customer service. They dont have a systematic way of taking appointments. They dont update the customer on whats happening. Although the service seems fine. Overall experience is horrible. As the dealer authorised dealer for yamaha AMW should have a quality service
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09 April 2018
Service is very bad. They even not give me my used parts
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09 March 2018
Good service, professional Note the opening time may say 7am but they open the gate only at 730 for customers to hand in the bikes pickup is after 8am as the cashier only arrives then ✌🏽
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22 January 2018
Worst customer service I ever seen like this
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24 December 2017
Good services, friendly staff and need to be improved on feedbacks to the clients and recommendations.
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16 September 2017
Very bad customer service and they don't claim warranty. At the service they knock the bikes everywhere.
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08 September 2017
Staff was not very good at caring for the motorcycles there. I heard number of bad customer experiences with pit stop.
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22 July 2017
never expect genuine service from here, first impression was unacceptable!
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12 June 2017
Poor service
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25 May 2017
An awesome place to get your YAMAHA bike serviced perfectly👌
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21 April 2017
Good place for service
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28 February 2017
Best service center ever for yamaha bikes..!!
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