VFS Global Australian Visa Application Centre

Location :

75 Arnold Ratnayake Mawatha, Colombo 01000
Added by Jopie, at 31 May 2019

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• Anonymous

  27 February 2020

  Please note that you need to being a printed copy of your reference number, otherwise security want let you in ( phone photos not accepted.
  Had to wait for 6 hours in side to do a online application, not acceptable by any standered.
  Some of the staff are friendly and helpful but the overall organization is poor.

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• Anonymous

  12 February 2020

  I had my visa few days back from here. There is no parking space so i had to come by train. I came with my mom for my mother's visa application and i couldn't even enter the gate so i had to wait out side in the rain standing and people here out side smoking so much that i couldn't breath. I get that only the applicant can enter but there must be at least a waiting room for the person who accompanied the applicant. There isn't even a restaurant nearby. I've never been humiliated this much in my entire life. I'm extremely disappointed in the service in this place.

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• Anonymous

  10 December 2019

  I asked VFS staff to reschedule appointment, the staff member just said I have to wait for 24 hours. However, I was able to cancel the initial appointment and schedule a new one without their help. I am expecting, the staff should able to advice the customers about the best way. The staff were followed the standard guidelines, which will not directing them to provide better service to the customers. My suggestion is that the staff should listen to the customer requirement and offer help to meet their visa requirements. Further asked any possibility to email VFS Sri Lanka one missing document, as my father did not had any email address or a smart phone with him. The only thing they told me "he must have that hard copy".

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• Anonymous

  31 August 2019

  If you need to park your car, go at least one hour before the time, and go round and round, searching a parking lot. You may find a place sometime, behind the 'Vihara Maha Devi Park'. As they (The VFS GLOBAL security staff) say, there is no toilet for visitors, you need to finish-up all your needs before you go to the VFS GLOBAL. If you go with someone else, they have to stay on the pavement outside the VFS GLOBAL building till you get your job done, may be 2 or 3 hours depending on the crowd entered. The officers in side the office, are user-friendly.

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• Anonymous

  07 June 2019

  Came early for appointment time..still have to wait 1 hour more inaide Unless im happy to pay double the fee for VIP lounge. Sri Lanka..truly Asia 😂

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