The service sucks We went there at 7.00 am and we got our packages at 6.30 p.m They loaded packages to their own trucks till like 4 p.m i couldnt believe it. Do not send your packages to this place. Transco is much better and really fast imho.
one of the good personal baggage clearing center locating outstations
Still in STONE-AGE. Need to improve customer service and management. If they can introduce a way for releasing goods with online registered first come-first serve method with exact time slot to their customers, lot of time can be saved.
Worst system ever I seen, my box is like this.
We went there at 8.00 a.m but we got the package at 5.30 p.m after I blamed to the manager, I was so impressed about the manager who don't want to talked to the costumer. Very bad attitude to him
Quick service and really a good system with capable management staff
Good for time wast😂
Probably the worst service in Sri Lanka. my cousin sent me a package from USA and they have opened the box without my permission. When I asked about it, they said due to corona they’re not allowing inside anyone to check the package. They’ve stolen the iPhone inside the box and some candy boxes. Worst ever. If anyone still trying to deal with them, consider your second thoughts. Worst
Very bad service. the staff ask for money from all the customers. I don't if the owner pay them salary.
Very poor service. They are limiting daily customers due to Coronavorus pandemic. But no water to handwash, no sanitizers, dirty rooms, very poor wash rooms etc. Took me six hours to get my small gift package. Package is filled with cockroaches and rats. Also they are not allowing us to take our mobilephones.
Package was badly damaged and some items are missing. Very poor customer service.
Also it is very difficult to contact them via landline. Only two numbers are available and both those lines are always busy.
Worst place.Their service is terrible. People who work there are not efficient at all. I wouldn't have given even one star if that's possible.
Very poor service and customer service representatives are not qualified to talk to customers properly. Executive called Anurudhika is a perfect example for that. Never recommended trico cargo for anyone just waste of time and money 👎🏿
The worst cargo service in Sri Lanka
We shipped our 4 wooden boxes, 2 metresses and fridge from UAE at the end of Aug. Corner of one box is broken and rats had gone inside. Rats damaged some new furniture parts and even had eaten 2 basmati rice packs partly.
When we take fridge home, there was a rat inside and few big cockroaches 😡
But, overall customer service and Door to Door service were good.
They must do through pest control at their warehouses.
Services are improved a lot . Well organized
Very wasteful place because they are inviting on time and they don't give our cargo on time.
They are not thinking about the visitors.
Good service.
There is a waiting. But overall i can be satisfied
Bad Service take tax for use thigs hate goverment alwys we are must pay they think we have Money
Service is ok but the customs officers are so inefficient that it takes 4-5 hours minimum to clear a normal shipment. Bribing them could help speed up the process.
Service is good, but not allowing the cell phones inside the office, ask to leave or handover it to a any relation, the customer who didn't have anybody with him felt lost when he don't have anybody to hand over it.
Fast service. Also waiting area, canteen and toilets available.
one of the best cargo services in the world
in kurunegala depot
there are huge area to park your vehical and place to sit and rest
The service is really good, there can be a delay during the process of customs clearance but te door to door service is really helpful.
Trico Maritime has been the Pioneer in handling UPB cargo in Srilanka. Having established, almost three decades ago with a single Customs Bonded Warehouse in the Colombo City it has now opened branches in Galle & Kurunegala.
Too much time wasting place
Trico Group started in the United Kingdom in 1971 as a partnership Business. It was involved in transporting Containers and heavy cargo within the UK. The services were extended to Sri Lanka in 1978 and expanded its operations to Gulf Region in 1986.
Today it has evolved as a worldwide operation having established branch offices in all the major cities of the world. Trico is now a household name in Sri Lanka and has diversified its businesses into many other fields. Moving and caring of cargo is still our core business.
At Trico our business objective is to provide world class transportation services of all modes to our customers. We also strive at the same time, providing a professional but friendly working environment and atmosphere for all our clients and employees.
We take pride in the fact that Trico is competitive with the largest transportation providers while having while having a very close working bond with our clients.
Make sure you have some change on your hand to get thing cleared faster haha