About
Location :
Added by Jopie, at 28 March 2016
Gallery
Add missing information
6 Reviews
-
17 January 2018
The driver MR DISA given to us was a very temperamental person and behaved badly many a times. He did not want to stay in the accommodation provided by the hotel and made a hue and cry about it . No one wanted to interact with him .
response / report this review -
07 November 2017
I like to thank Prasanna who was a safe, helpful, friendly and pleasant driver. He was punctual and drove exceptionally well, which made our trip to Hatton a one to remember. Thank you SLE Toura. GilliandZ
response / report this review -
02 May 2017
Our driver Noel deserves 5+ stars. He spoke good English and was knowledgeable. He took care whilst driving and stopped off at places of interest explainin the surroundings. We had originally booked and confirmed 5 trips but Noel was only informed of 4 by the owner of SLE Tours Sampath. I emailed Sampath about another driver for our last trip from Tangalle to Hikkaduwa but despite the earlier confirmation he didn't respond even though I emailed him, phoned and text in advance. Communication with SLE Tours was frustrating and concerning not knowing if a driver would turn up. I would say other than our driver who I think we struck lucky communication with the owner Sampath was more than poor. SLE TOURS is a big operator with around 90 drivers across Sri Lanka. I think they really need to up their game on the communication fronts. Yes prices are cheaper than other companies but customer service is greatly lacking. I would not use again due to unreliable communication. However I cannot praise our Driver Noel enough, he was a gem and real credit to the company. Book if you want but with caution. 4 trips each approximating 3-4 hours cost me a total of $243 all inclusive, with a tip given to Noel for his individual service. Thanks Noel, and shame on you Sampath for your lack of communication.
response / report this review -
26 April 2017
Driver took me to the wrong destination. I never got to go where I hired him to take me. They wouldn't give me a partial refund, even though they clearly did not deliver the service we agreed to. Not only that, but he took me the slowest, worst way possible. If you MUST book with them, get out your GPS and hold them accountable, or you'll end up seven hours away from the destination you thought you'd be arriving at any minute.
response / report this review -
20 January 2017
DO NOT book with this company.
We were met at the airport and confirmed with our driver that our trip was prepaid prior to getting in the car including all tolls and taxes. Then after travelling with him he asked for money to pay for a toll. We refused to pay saying that we had prepaid and showed him our email which clearly states no further payments are required. He agreed only after stopping and calling his boss. Then upon arrival he asked for payment. I was dumbfounded given that we clearly discussed that our trip was prepaid prior to getting in the car. There was no language barrier but our driver told us he didn't understand this conversation at the airport. We refused to pay however he wouldn't leave and became quite intimidating. We ended up having to pay him again. We discussed this issue with his boss over the phone but he also informed us that we had not paid prior despite receiving a receipt via email from him and the money having been taken from my account.
I would warn against booking anything with this company!response / report this review -
04 April 2016
Our car was nice but our driver was hopeless. Even though we'd booked months in advance, the driver was unaware of the routes as he'd been given 7 hours to prepare and had never done a "tour" before. We didn't ask for a guide but this young man could barely control the vehicle, didn't know the roads and when we asked to stop at a grocery, he took us to a restaurant. His boss apparently told him not to change the hybrid car out of "eco" mode so we were underpowered in the mountains. He avoided using toll roads so wasted our precious time. Payments were to be on the second day and within 1 hour, we stopped for fuel and the driver needed me to pay since he had no money! I was quoted a price inclusive of fuel, tolls, etc. so I hadn't planned on needing more currency for that. The boss also claimed the road to Horton Plain was too rough for our SUV and delayed our trip again. His offer to write off any extra mileage was worthless since we weren't doing high mileage trips. Nonetheless, we did average an extra 2 hours in the car per day because the driver couldn't follow a GPS. Very disappointing.
response / report this review
