I applied for one day service but I got the visa after 2days, I had to visit them 3 times to collect the passport. When you call the contact number provided it's answered elsewhere and they do not connect to the center, and they don't have up-to-date information and ask you to visit the center without confirming if the collection is ready. They MUST not charge for one day service if they can't do the service in one day.
Really productive and less time spent. Helpful and informative.
Last evening I went to collect my passport after submitting all the documents the previous week. At the time of picking my token number, I was told by the guy at the front desk that my passport hadn't arrived and that I should wait (as there was another batch of passports that was supposed to arrive from the Malaysian High Commission), so he gave me a token (number). I patiently stay seated while I watch all the token numbers passing (including several numbers after mine). 45 minutes go by and then they finally call me to tell me that my passport hadn't arrived yet. 45 minutes! I'm not even exaggerating.
I dealt with this short female with round spectacles who didn't even have the courtesy to apologise to me for not informing me earlier. She was extremely unfriendly with zero PR. We pay LKR 10,500 to fly to Malaysia and the service offered by OSC is absolutely terrible. This place has 7 counters but there's only 2 counters operating on a daily basis which tells you that they're terribly under-staffed as well. Get ready to be disappointed by the level of their service because the staff are unfriendly, uncourteous, unprofessional and most importantly extremely undertrained.
Overall a good place However I would expect the Security to be more polite to the Customers We are the customers and they do not OWN THIS PLACE ..
Five stars for the systematized methodology. However they charged double amount to what is mentioned in their website. Advice given over the phone through their contact number is not reliable. Make sure to take all the necessary documents.
Good, efficient, friendly staff.
Clean, professional place
Oparated by VFS team.
Poor service even they didn’t mention their phone number in invoice so they didn’t mention right date and time to collect passport and worst place I ever have been. Really disappointed 😞 please make your service better because everyone hope quick service from your company .
This place is a waste of time. If this was a shop, it would have been closed so easily.
First they don't have a parking lot. So we had to find a spot which was a hard task in the morning. Not only parking, wheelchair accessible entrance or wheelchair accessible parking not available there.
Then we entered the place and I got a call, and there was a fat security lady was yelled at me, you must turn off your cell phone, I did it. But they can't force us to do that cause they can request it inside the visa area, not at the reception.
That security lady was very rude and she was showing her petty behavior to all like a big shot there. I saw she was arrogantly scolded few people.
And the receptionist didn't know how to explain about visa matters. Last time we checked they asked few documents to submit for visa. But today she told us many more.
They didn't know the procedure.
I'm really disappointed.
Best service and it’s very helpful
Quick service given. No parking. Early reaching is good. Helpful staff. Overall payment for visiter Visa is 4815 LKR per person. 40LKR for application though you already have home print. Applicant need keep passport with application until visa processing finish by the authorities. Simple process any one can go without hasitation. Sinhala talking can be done with staff except English.