I had a very disappointing experience at Delmon Hospital. We arrived overnight in an emergency situation, but the service was extremely poor. There were no doctors available, and the staff seemed indifferent to our urgent needs. To make matters worse, their first priority was to get payment before we could even see a doctor, which is unacceptable in an emergency situation. I would not recommend this hospital to anyone in need of immediate medical attention.
Worst experience
I don't know whom to blame. Came to consult Dr Rani. They gave us time 7.45 but it's 9.15 now still doctor not arrived. We are running out of times so please organize the timing perfectly.. maximum 30 minutes delay can be acceptable. But this is too much.
If the doctor coming at 9 please inform the patient accordingly. We are paying for the service. We have all the rights to question.
This was the worst experience I had in a hospital. After waiting for almost thirty minutes, there is no channeling cashier at that place. A nurse at the hospital informed them about it, but no one responded. Government hospitals provide better service than this place. A place with a lousy staff. They should understand that people who come to a hospital are suffering from some disease and not to waste time.
This New Delmon Hospital is located on Galle Road in wellawatta area of Colombo📍. It is a private hospital which is open for 24 hours service🏪🏥. Apart from providing excellent service, it also has excellent parking facilities.🚗👍🏻
This is the most convenient hospital for all our doctor channelings. Also we had our baby delivered here. Labour room staff was friendly and very attentive. Hospital chargers are less compared to other private hospitals. The hospital's overall interior requires a big uplift. Paid parking available.
Good management in the Delmon hospital and they treated the patients very well and the doctors and the nurses also treat the patients very well . Really appreciated for their service which is given for the patients
On baby delivered time there service too good
Worst management ever I saw. No proper time management. They ask patients to come on different time and gives the appointment time different(normally 2 to 3 hours later from the time patients are asked to come). It causes patients inconvenience some times makes patients irritated. Mainly the doctors are not responsible who never think about the precious time of us.
Went to the OPD to get a vaccine that I had purchased at a pharmacy. Got the same vaccine given to me a month ago at Ceymed hospital for just 250/= just for injecting services only. When I walked into Delmon I inquired how much it would be to administer the shot. They said it would be a small amount and I believed them and went ahead. The nurse who was at the OPD had never heard of the vaccine's name and had to call a doctor over the phone to ask whether she could give me this. This took over 10 minutes to clarify even though my own doctor had given me a clear prescription. Finally after getting the shot they charged me 750/=.
250/= for opd and 500/= for hospital charges. Told them a piece of my mind and vowed never to return there. Daylight robbery.
Bad experience with VOG doctor ,customer care is very poor,
This is regarding a situation I have undergone when I took my aunty to the hospital. Worst private hospital ever. Uncleanliness, no proper arrangements to aline the appointments, unorganized and very unprofessional.
Patients have to wait hours and hours to consult a doctor. Poor call service and they keep on transferring the call for no reason. Receptionist and nurses are more keen on gossips than looking after the patients. Employees treat patients as if they pay for my medication. Having a motto of “ Your Health is Our Concern” is just a word.
Think twice before you step in.
a bettet hospital, need some improvements. channel booking can be done over the phone
Delmon dental - highly recommend. Been there multiple times and never disappointed. Simply painless treatments 😉
The hospitality is good at all they were doing great but not clean at all the first thing is cleaning
We recently lost our relative in their ICU, which is completely inadequate for critical care. Their ICU lacks the required equipment and doesn’t have enough trained personnel for providing supportive care. If anybody wants to admit their loved ones there please beware of the quality of care. We learnt a bitter lesson and we wouldn’t wish this on anybody.
No proper time management here. They ask patients to come on different time and gives the appointment time different(normally 2 to 3 hours later from the time patients are asked to come). It causes patients inconvenience some times makes patients irritated.
This hospital management should learn managing time and informing the proper correct time for consulting with doctors.As the medical field is very very primary need of people they should take proper actions.
i was at the hospital to get some x-ray taken today. But i have never in my life come across more rude staff. they dont know what they r doing nor do they know how to treat people with the respekt they deserve. it was simple x-rays of my front and back, but somehow they could not figure out how to take an x-ray of my back(or spine). One thing is for sure never going there again nor will i recommend others to. The x-ray technician was acting like the boss of all the bosses, she had a rude gesture, to not only me, but two elderly ladies coming out from the x-ray, when i was waiting
Some of the doctors are extremely rude towards poor patients, notably DR. S.
F. L. AKBAR, GYNACOLOGIST. Many of my friends, including me found him to be very rude and disregard our complaints completely. I guess being kind and polite are overrated to doctors.
Predominantly tamilian speaking staff due to which patients face difficulty finding their way around the facility. Some see their behaviour as rude due to language. Even though medical services and appointment management is not upto mark. Doctors and not punctual for their schedule appointments and patients face problems and waste a lot of time waiting for their assigned doctor. Equipment support is adequate.
Worst service, receptionist cannot speak English and they change the appointment times as and when they like. I was told to come at 8pm for a doctors appointment and casually told me the doctor is gonna be late and to come back at 9pm and when I went at 9 he was still not there. So I think for the same channeling charges you have better options round the corner (Galle road)
Totally rubbish hospital very bad service not worth for an single star today i had that bad exp my wife and her mother were went to this rubbish hospital to meet doctor mrs.mithirakumaran ( eye specialist ) the nurse threat them very badly when they complain about that to the reception they also act rubbish
Yesterday my little 2 years niece has serious sick and fever. and our doctor whom we channeled on Nawaloka Hosp adviced to bring her to New Delmon hospital. And we have been there at 4:30 pm. and there doctor asked to stay 5 hours in hospital for Inject saline to her. and he left nurse with us. and they treated us very badly. They asked to pay for each injection and after the confirmation of payment they seems started to do their job. They will begin every steps by money. Yes money is doesn’t matter for us but their process is more hurt us, if they want to do any steps to patient they requesting to pay first, The staffs are treated more like everything will happen if we paid even we are ready to make payment. Staff’s Behavior is so bad while our little girl suffering from serious sick. Nurse and other other staffs are don’t treat as patient.
Very bad experience in this Hospital. I adviced all our community to don’t choose this New Delmon Hospital! They are doing business and everything for money. They will force you to make payment even you already know we have to pay. Yes we will pay but why you should behave like we will escape without pay you?? Money is doesn’t matter to customer! But you look every patient as customer not as patient.. will never attend this hospital!!! We are paying you money but services are so poor and Government Hospitals are more better than Delmon Hospital! Don’t waste your money here and you will get nothing.
Ideal location but average service
Poor level of service. It takes much time from the time stated on the consultation receipt.
Has parking and decent place located in Galle road
I contact the echanelling department to book a eye surgeon. No proper information is given and the staff responded in a rude manner. I tried and call thrice , every time that particular staff without giving a proper information cut the call in the middle. I normally book through call but this time she informed that i can't book through phone call.
22/11/17 I had a my wife baby delivery ,Good nursing service, and cleaning service, more good service was attender lady she is perfect,more then everything the best doctor in my life Sir Doctor Akbar, because of the doctor only I came to your hospital finally I am happy,keep it up up ur good service
Satisfied with the prayer room and the patient room rates. There are some minor problems too..
Muslim prayer room available in 6 th floor.. and fantastic doctor channeling service..
Good Service but in rush hours poor service
Good for channeling doctor, medical test
terrible!
The hospital did not follow the patient's opinion and forced the hospital to be admitted.There are several times I ask to turn to another hospital or to get out of the hospital, have been rejected.
I can't see a doctor during the day. The doctor only came back in the evening.
The environment is poor and the ward is not clean.The picture is the cup that the nurse gave me.
The nurse's English is not good enough to communicate properly and the service is terrible.
All kinds of expenses are very expensive.
This is a terrible hospital.
It is the last hospital anyone wants to go. They are really expensive and they don't provide the services worth the money. It's better going to a government hospital than this hospital. The services they provide isn't of standard which is expected.
Good for channeling doctors medical tests. Pharmacy is not good and most medicine are not available. Charge separately for parking.
BEWARE of the PHARMACY. After I received a prescription form the doctor,I prentented it to the pharmacist to buy the tablets. After coming home I checked the tablets with the prescription, only to realise I have been given the wrong tablets (which are dangerous). When complaint to the management, the management actually started to defend the pharmacist side.
The good hospital. Prices are not small.
Doctor came 2 hrs late to see patients w/o prior notice. Even the management dint seem to bother. Timing does need a definite review.
Good location but facilities need to improve
not fully equiped but good for doctor channeling