Amaya Resorts & Spas

Location :

Amaya Resorts & Spas, Head Office, Level 27, East Tower, World Trade Center, Colombo 00100

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• Anynomous

  10 May 2018

  By the definition... Loved it!!!

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• Anynomous

  08 March 2018

  Bu the definition... Loved it!!!

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• Anynomous

  28 February 2018

  Last holiday day we went to Amaya hills . I must say that is a marvellous place with nice viwe. staff and food were great. This is perfect place to relax.

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• Anynomous

  19 December 2017

  Very beautiful place. I had a really great experience during my stay there. The staff is really wonderful, always have a smile on their face. Food is really great. Great for family and also for couples.

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• Anynomous

  30 August 2017

  I reserved Landale By Amaya Nuwaraeliya during 26th - 28th August 2017. We arrived the resort by 26th Afternoon & spent the 1st night there. On the 27th August early morning I had an emergency call from Colombo & had to cut short our stay. Early in the morning I informed the reception that we have to leave by afternoon & will not stay on the 2nd day.
  No issue was risen at that time or acknowledgement was done at that time about the billing. Me & my family were surprised & shocked at the check-out time when they produced a bill to pay for the 2nd day saying that hotel policy is such that I have to pay full.
  
  We knew that hotel was not full & meals were not consumed of the 2nd day yet I had to pay 47,200/- LKR. Since our priority was to get back to Colombo I payed the amount through the credit card & left the place.
  
  Do you fully charge a client without delivering the service ? Is it a policy of Hayley's Group? Aren't you violating the customer protection act of the country?
  
  Please do not use terms such as "Policy" , "Rule" to snatch money from client in this manner. You offer, You deliver & if there is any real lost, recover from client. Don't earn money unlawfully. There was no opportunity lost to the resort. You can check your bookings & inquires.
  
  We selected the resort 2 months early while Grand Hotel & Tea Factory were on offer. Rates were almost the same or may be bit less to you. Really regret that decision. You are not a small boutique to con and make money like this.
  
  Please use the money you grab from me & arrange a "Thinking Session" to rethink your "Policies","Rules" & Staff Training.

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• Anynomous

  25 August 2017

  Best hotel chain in Sri Lanka

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• Anynomous

  27 June 2017

  Prime example of people ripping off tourists, to think this area was once affected by a tsunami and political war, it so badly needs the revenue from tourists but everything is so over charged it actually gives you sour taste no matter what you order!

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• Anynomous

  13 March 2017

  very ugly experience in Amaya lake dambulla, first time in sri lanka hotels compare with aitken, jetwing hotels very very unhappy your room service also restaurant service. i never visit your hotels in my life time

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• Anynomous

  10 July 2016

  Great service & atmosphere in these chain resorts !

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