Professional service
Great service. Very professional. I went with a problem and they fixed it.
Organized company. Qualified personnel. Good cars with good prices
Friendly staff and quick service always looking to innovative
Has only one center for car revision in all Lebanon, no branches. Service is too slow and not up to the standard
Great after sales service. Thanks Hyundai.
I've had an accident in my 2017 Hyundai about a month ago and then after going to the garage to get it checked, they told me that i needed some new parts and that they'll call me when the parts arrive. After a month I haven't received any calls.
I called them last week, they didn't give me any timeline whatsoever and said that they will contact me as soon as the parts arrive.
And today I've tried calling the spare parts extension and twice there was no answer.
By far the worst after sale experience.
It is all about customer service and sales rep behavior.
Once i visited this showroom (5 years ago), and there were an old man who's V.agressive and impolite. This issue made me buy a KIA. 1 year later, i visited them for my mom, i met a gentleman called antoine and bought from him. 2 years later also dealt with him and chosen for my sis an i30 . Today, i also dealt with this person and bought for myself grand i10, and i think i have to change my wife's car to hyundai. Almost all the family will now have hyundai.
Best service & best offers
Rippoff. They remove many original parts from new cars and replace them with cheap parts. Very clueless and unprofessional employees who stall on the phone then cut the line. Will never purchase anything from these thieves again.
A couple of weeks ago, I hit the back of it (not a major blow), it got scratched and the cover of one of the rear lights was damaged (not even the light). So I decided to take the car to their garage 3 weeks ago, since they've told me when I bought it that it would always take them a couple of days to fix it no matter the situation. The guy working there told me that if I leave it now, it would take them at least 1 week to repair it, and that I should come back the following week to avoid waiting this much (promising a maximun wait time of 4 days). And so I did. However, it took them 12 days to fix my car. 12 days during which the inefficiency of their staff/customer care services was proven. 2 days after I handed them my car, I get a call from the company asking me for the car keys that I gave them with the car (showing that they kept the car parked outside unattended). Then for the next couple of days, I called them at least 3 times a day to know what has happened with my car with no answers: they would always transfer me to the same guy that never replied, only once another guy replied saying that he has no clue about the situation of my car and couldnt help me. Many times did they promise to call me back to keep me updated on x or y but they never did. Then 6 days after I handed them my car I finally get a call from that guy Ive been trying to reach saying that he had just started fixing it and it wouldnt take long. It still took them 1 additional week. Wouldnt recommend their garage to anyone.
First time I went one of the sales people was shouting at his assistant. He then gave me information about the car without willing to stand up and show it to me as if I was wasting his time. Second time I went I got a bit more attention but information about the car given was minimal as if trying to hide difference between level of cars to win a sale. Finally I bought the car elsewhere. I gave 2 stars cause the dealership looks clean and the hostess was nice. PS the same used car dealer that took my older car gave me 2 different prices for the same car and wouldn't budge when I caught him in the act.
Great dealership.
Sales person doesn't have any clue about the technical specs of each model they are trying to sell.
Nice showroom, lots of model shown there.
Don't go there in Saturday. It gets crowded then.
Great cars and great customer service
Not bad
Quick time to finish !
A beautiful showroom featuring all hyundai cars and there is direct assistance from the staff once you enter. They even sell used cars in the second floor.
No parking area and not a welcoming place for customers
best car