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Added by Jopie, at 10 May 2017
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5 Reviews
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07 January 2020
Very helpful
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04 August 2019
Very bad experience !!!
Incompetent and unprofessional staff !!!
Are they really qualified ?!?!?response / report this review -
07 June 2017
I had a very bad experience with VFS and i even wonder why embassys contracted them to handle this very important function to their detriment. To be honest, this is the most disorganised and most unrealiable service i have ever received when it comes to visa application. First of all VFS do not reply emails, no matter how many times you write you will just receive an automated response. Secondly, the contact phone number on their website that they indicate you can call for visa appointment has an automated voice recording so no matter how many times you call it you cannot speak to anybody working at the VFS office but you will receive irrelevant voice recorded instructions.
The officers there are rude and unhelpful and they require customer care training. Hiring people to serve people without training them on how to handle clients is a disaster in the making.
VFS expects people to physically attend their offices to book a visa appointment?. In this day and age stuff like booking appointments could be done online or on email or through the phone. So I was out of Kenya and needed to book a visa appointment for Italy, i couldnt reach vfs by email or by calling as my emails were never replied. When i was eventually able to physically attend their offices, the date they were giving me was past my travel date. I explained to the the efforts i made while i was away to get an earlier date but they never listened and never helped instead the officers were just rude.
I hope that from this review the various embassies would work towards streamlining the processes. We cant have such institutions being worse than our government offices.response / report this review -
22 May 2017
A very user friendly website
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17 May 2017
Quick service
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