Name: Ethiopian Airlines
Address: Kaunda St, Nairobi City, Kenya, KE
Telephone: +254 20 2296000

Ethiopian Airlines is a point of interest, located at Kaunda St, Nairobi City, Kenya. They can be contacted via phone at +254 20 2296000, visit their website www.ethiopianairlines.com for more detailed information.

Location :

Kaunda St, Nairobi City

Contacts :

Added by Jopie, at 22 November 2016

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Lydiah Yula

02 May 2018

Awesome service from the tellers all the way to the guards.
McVille AJ

27 March 2018

Bad customer service, clients will go straight to whom they know among the employees instead of taking a Queue Number, and no Supervisor around.
Fatuma Shariff

24 March 2018

Perfect servicesloved guy who served me
D. Mwosh

19 March 2018

Enjoyed the customer service.. Need help with your ticket best place to go for assistance.
Peter Ng'ang'a

12 February 2018

Cosy and warm environment
Thi Mbi

27 December 2017

The staff were really fast and helpful
Shabbir Abdulali

17 December 2017

Service and food should be upgraded and even fleets.
Jack Chow

03 October 2017

In flight food can improve, but still way better than Kenya airways. Flight attendants telling you to shut off your electronics half hour before plane landsseems ridiculous.
Philimon Liru Gospel

01 October 2017

I want to bring this attention to everyone that; don't ever trust this airline with your luggage. It's now 5 days since I travelled and yet I can't get my luggages, I had two luggages weighing 41kg from Dubai to Kenya, on arrival in Jomo Kenyetta international airport I couldn't find my luggages, I was told to book a report then went to my family without their presents after staying far from them for one and half years. Three days later I received one one luggage which was the small one. It was missing some of my items. The most surprising thing is that some of the items I was missing were like used and new clothes,towels and sweets. Until now the other luggage can not be found. I have called the airline several times in their office in Nairobi, head office in Addis Ababa, and still my luggage can't be found!!!
Hoosain Narker

04 August 2017

Flying to Mumbai from Addis Ababa, I was upgraded to Cloud Nine (Business Class) on their new Dreamliner. I've been wondering when I would be so fortunate to get a flight on one of the newer planes and not only did I get it, but also got upgraded - a Wow experience.

I was first in the line with Star Alliance gold, so what a pleasure it was to be told, you've been upgraded and then it being on the Dreamliner - I don't think the older planes would have given the same experience.

That segment of the flight was magical made great by the hands on attentive staff.

Ethiopian Airlines fares are extremely competitive and what makes them attractive to me is being part of Star Alliance.

I've written before about their in-flight entertainment on normal planes, so will keep this review to the Cloud Nine Experience which was comparable to Business on Emirates and Turkish Airlines.

This year I've flown at least 4 times with them, so I cannot complain and of more than ten flights, my flight last month was the first time when my luggage did not arrive with me. It happens so I will give them the benefit of the doubt.

The lounge at Addis could do with a make over and better offerings. Wi-FI never works - but I guess that is because of the government.
Faith Moritz

16 June 2017

Great travelling ratesservice is however slow
Jeffers Nyagiro

05 June 2017

fake. they don't pick calls and intentionally disconnects you. Please learn some basic English. It will help you understand things better
Allen Ottaro

28 May 2017

The queue was super long with only two counters manned out of about 8. Took me close to an hour and a half to pay for a ticket I had already reserved online
Benjamin Kyb

13 April 2017

Good service for booking your flights
TITUS BATSON

07 April 2017

Good customer care
Stacy Nazari

05 April 2017

Good service
Yashvi Kotedia

04 April 2017

Bad service. The airline lost my bag and communicated with me very poorly to help me find it. I would not recommend this airline as their customer service is not great and they don't show importance to their customers needs. The airline is also not reliable in giving you your luggage.
Shailesh Jain

30 March 2017

Response is not much quick as it was expecting
Fredrick Ako

29 November 2016

Service OK but one of the attendants entered wrong credit card details.